Reviewed and updated company practices, developed procedures, policies, manuals, and templates aligned with the requirements and standards of quality, as per Dubai excellence models.Reengineered work procedures according to best practices and simplified them to reduce costs, time, and working days to enhance work quality Developed and implemented an internal audit plan and distributed it to work teams.•Prepared reports on non-compliance cases, improvement opportunities, recommended corrective actions, and monitored the closure of observations and non-compliance cases, and took corrective actions within the agreed-upon timeframe.•Compiled KPI reports, including internal and external comparisons, to take actions and develop methodologies.•Planned and monitored the implementation of training programs and workshops aimed at instilling a culture of excellence and raising awareness of quality requirements.•Conducted benchmarking with leading international and local companies using best practices and prepared the implementation of a benchmarking plan.•Prepared and developed the executive and operational plans and objectives of the training Center and trainers.•Developed the annual training plan in coordination with departments base on NA.•Managed Trainers performance during the year to ensure achieving the department's executive objectives.•Prepared the annual needs for the Training centre (procurement plan, IT plan, HR plan).•Prepared Annual budget plan with coordination with finance department.•Evaluated the impact of training programs.•Built and developed relationships with local and international bodies to enhance training centre services.•Prepared periodic reports and presentations for training centre and department.•Reviewed and closed finding points in reports of internal audit and Quality audit.•Reengineer the process and procedures of HR department.•Prepared and update policy and manuals of HR department

Participating in benchmarking studies with other institutions and entities to identify mechanisms for the development and improvement of implemented systems. Additionally, conduct surveys and questionnaires regularly to assess trainees' needs and provide suggestions for improvement.Implementing and monitoring logistical matters to ensure appropriate training contracts and evaluating training through coordination with relevant parties to identify strengths and weaknesses and prepare improvement recommendations.Executing and monitoring training courses for trainees in coordination with fleet operations management and monitoring attendance and adherence to approved course programs.Tracking training data and course input into the training system and working to maintain an updated trainee database with training courses.Generating monthly reports on training activities and achievement rates of training plans and presenting them to the direct manager for approval.

• Delivered training courses and workshops based on Approved training plan.• Provided daily reports to the upper management in the section. • Designed contents & layouts of the courses and Set all the courses details, including: dates, topics, outlines, and target group of trainees.• Created brochures and training materials.• Created testing and evaluation processes.• Managed staff of classroom facilitators.• Assisted with the development of operational plans.• Coordinated with all departments to schedule and complete training for trainees.