Fadi Sameh Email & Phone Number

Cairo, Egypt

Egypt

Egypt

• Develop and maintain positive client relationships at all levels with existing corporate accounts• Provide executive summary status reporting to customers and management on running accounts’ health• Monitor and identify trends in products adoption and utilization and provide guidance to customers as part of the quarter and annual Success Review• Drive high customer Satisfaction• Manage Customer Technical Support and ensure smooth and positive customer support experience• Manage implementation of successful customer pilots working with the Sales team to analyze pilot results and provide input to the business case

Abu Dhabi, United Arab Emirates

In order to increase customer loyalty, retention, and acquisition, customer success advisory team is building key programs including overseeing business process improvements in conjunction with the Product teams, creating a Customer Journey Mapping program, and supporting various cultural initiatives to help support and sustain change. They will be responsible on working with multiple sources to gauge customer's feedback about their experiences and expectations for ITWORX EDUCATION’s products or services. This feedback will be used to provide the customer with ITWORX EDUCATION’s best in class services and products, This was my responsibilties in this position:• Establish good relationship with key accounts, customer stakeholders and executive sponsor.• Timely and successful delivery of solutions according to customer needs and objectives.• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.• Forecast and track key account metrics.• Taking ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.• Ensure all clients are satisfied and deliver exceptional client service on a day-to-day basis.• Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships.• Liaise between the customer and internal teams.

Azerbaijan

• Developing and directing software system validation and testing methods.• Directing our software programming initiatives• Overseeing the development of documentation.• Working closely with clients and cross-functional departments to communicate project statuses and proposals.• Analyzing data to effectively coordinate the installation of new systems or the modification of existing systems.• Managing the software development lifecycle.• Communicating key project data to team members and building cohesion among teams.• Developing and executing project plans.• Applying mathematics and statistics to problem-solving initiatives.• Applying best practices and standard operating procedures.• Creating innovative solutions to meet our company’s technical needs.• Perform functional, regression, end-to-end, GUI, and acceptance testing.• Gather requirements from Business Analyst and analyzed them for testing perspective.• Develop and execute test cases and test suites.• Maintain and update test documentation between releases.• Write and execute SQL queries to perform the back-end testing in the driver information database.• Participate in stand-up meetings and other required QA meetings such as test planning, retrospective, QA status and update

Dubai, United Arab Emirates

My job is the delivery of enterprise level solutions with focus on customer satisfaction, project timelines, and deliverables, Including assisting the sales team with technical solutions architecture. My responsibilities also include mentoring and training team staff.• Being direct quality interface with suppliers of electro-mechanical components to Microsoft and its manufacturing partners• Ownership of Supplier Quality manual and Product Specific Quality Plans• Working with suppliers, collect, enter, analyze and publish Key Performance Indicator (KPI) data• Utilize root cause analysis to effect product or process changes required to increase product yield and reliability. Initiate and manage the Supplier Corrective Action process (CAPA / 8D).• Ensure that suppliers have developed and executed product / process quality plans to insure compliance of product to all established specifications. Ensure and verify RoHS and other compliance due diligence activities.• Review all new product introductions to determine supplier’s capability to produce product to specifications. • Review and approve new part and supplier additions by assuring that suppliers and parts have been properly validated.• Review drawing or spec changes with effected suppliers and work with Design Engineering on process capability or suppliers• Communicating effectively in written and oral manner, so that all stakeholders have clear understanding of issues and metrics• Maintaining a broad perspective, and identify and evaluate opportunities to enhance the business through cross-group collaboration.• Creates a vendor engagement model, evaluates vendor readiness, and captures vendor knowledge for use across the product line.• Identifying and applying successful strategies and drive implementation improvements to engineering methods and quality practices across the supplier’s product or process portfolio.

Egypt

• Plan and execute the quality activities required on his/her assigned projects as per the process & the applied standards.• Evaluate performed software project activities and work-products against organization standards.• Detect and report deviations, non-compliances, & quality risks resulting from software quality audits.• Track & follow up on deviations and detected issues until closure.• Participate in internal and external audit preparation.• Participate in external appraisals and assessments on assigned projects (ISO, CMMI, ASPICE, etc.).• Report assigned project quality activities on weekly and monthly basis.• Support QRQC implementation in assigned projects.• Participate in defining Product Line quality standards when needed.

Egypt

• Work closely with partners in Product management, UX/UI design, and engineering to develop experiences for developer-facing web properties and applications using core web technologies (C# or C++ or Java, , JavaScript ,SQL, LINQ, .Net, WCF, WWF, ASP.Net MVC)• Document your processes and workflow in sharable documents for future reuse and adoption• Use a broad range of technology stacks, platforms and workflow tools to do your best, most efficient work and teach others to do the same

Bachelor Degree Of Computer And Information Science, Computer Technology/Computer Systems Technology, Good

Providing the society with specialized IT graduates having the relevant knowledge, and the scientific/applied skills suitable.

High School, Graduated