Provide timely and accurate assistance to clients via phone, email, or chat. Ensuring a positive experience.Maintain a thorough understanding of our services and products to offer solutions and support to our clients needs.Document all customer interactions, complaints, and solutions in the CRM system to ensure consistency and quality in service delivery.Collaborate with different team members to align efforts contributing to a higher customer satisfaction and efficiency.

Ensure customer satisfaction and strong relationship through resolution of issues and support.Manage refunds and compensation, ensuring customer trust.Support the sales team by contacting customers, and planning.Documenting and maintaining customer data within internal systems.