Fadi Abdalkhalk Email & Phone Number

Maastricht, Limburg, Nederland

- Operationeel beleid implementeren door middel van planning- Kwaliteit en kwantiteit van voortgangsproces monitoren en bewaken- Knelpunten in uitvoering signaleren en verhelpen- Teamleden aansturen, coachen en motiveren om zich in te zetten voor gezamenlijke doelen- Vergaderingen en andere overlegmomenten leiden- Voeren van operationele overleggen met klanten- Aan het hoger management rapporteren over de voortgang van operationele processen en feedback doorschakelen richting en van het team.

Benelux

Maastricht, Provincie Limburg, Nederland

As IT Support Engineer I'm responsible for supporting our employees within Teleperformance Benelux. Some of my tasks are:- Processing requests.- Troubleshooting incidents. - Onsite support. - Managing accounts in Active Directory.- Workfloor setup/implementation. - Lenel/OnGuard support (Access card system).- Patching workplaces (computers and phones). - Configuring and supplying users with mobile phones.- Remote support for all sites within the Benelux (7 sites, incl Paramaribo).

Maastricht

My day to day task as Microsoft Trainer / Client Specialist were:Technical:- Training Microsoft Tier 1 and 2 helpdesk agents.- Creating training material. - Following/updating KB articles (internal and external).- Reporting known problems to Microsoft HQ. - Answering questions on the work floor (for internal employees).Sales: - Training Tier 1 and 2 helpdesk agents.- Keeping track of sales revenue for NL and ENG support and reporting back to Microsoft HQ. - Motivating agents towards sales. - Organizing sales events (internal).

Maastricht

Helping customers with any kind of consumer software:- Windows Vista, 7, 8, 8.1 and 10- Office 2007, 2010, 2011 (mac), 2013 and 2016 (Windows and Mac)For example:- Software activation- Software installation- Troubleshooting software and hardware problems- Basic software instructions (i.e: creating Excel formula, Word documents, setting up Outlook)

Maastricht

Lanaken