Fadi Abu Joudeh Email & Phone Number

Dubai, United Arab Emirates

• Leadership & Teamwork: Led a motivated IT team through successful projects, ensuring everything was completed on time and met all goals.
• Process Improvement: Streamlined workflows and made everyday tasks smoother by introducing better processes and technology.
• Problem-Solving: Tackled and resolved complex IT issues, minimizing disruptions and keeping things running smoothly.
• Team Development: Boosted team performance by mentoring, encouraging collaboration, and creating a positive work environment.

Dubai, United Arab Emirates

• Strategic IT Management: Developed and implemented strategies to efficiently manage IT systems and resources, improving overall performance.
• User & Hub Support: Managed user support and ensured the smooth operation of hub systems, resolving issues quickly and effectively.
• SSO System Launch: Successfully launched a new Single Sign-On (SSO) system, simplifying access for users and enhancing security.
• EUC Updates & Advisory: Stayed up-to-date on End User Computing (EUC) trends and provided expert advice on improvements and best practices.

UAE

Provide strategic guidance to organisation with regard to IT technology, IT infrastructures and the enablement of major business processes through enhancements to IT

• Develop Information Technology strategy in support of the company’s mission and core objectives
• Negotiate service level agreements with both internal and external customers and service providers and monitor service delivery to ensure the agreed targets and standards are met
• Direct, control and motivate the staff of the Information Technology department
• Direct the preparation and implementation of policies, procedures and standards relating to information and telecommunication systems
• All other duties and responsibilities as assigned by Top management

Meeting management performance standardsTeam supervision and performance management and staff trainingMonitoring and advising on operational costs, Implementing management policies and directives

Managing the operation and maintenance of the systems.Administering Active Directory users and groups, Security Policies, DNS, DHCP, File and Exchange server (2003 and 2007), and BlackBerry service.Maintaining all the Operating Systems, website, antivirus.Servers Monitoring & Troubleshooting.Maintaining a daily, weekly, monthly and annual backup of the.

• First line support, Maintaining all the Operating Systems
• Check Company systems which are controlled by IT Department such as sub systems, payroll and personnel systems