Lead IT project management at Beirut-IT Consulting, ensuring projects met budget, resource, and milestone goals. Proactively addressed issues and changes, keeping projects on track.Managed a 102-member cross-functional team, both on-site and remote. Oversaw single- and multi-vendor project, improved service standards, and optimized vendor evaluations, resulting in improved service quality.Pioneered the development and implementation of novel service standards, resulting in an enhanced service quality, while introducing innovative fee structures and a strategic marketing plan that led to a substantial increase in sales.Achieved a remarkable 20% increase in Beirut-IT Consulting's business volume within the initial 3 months by revamping the company's website, www.beirut-IT.com, and utilizing social media and Google's search engine to expand advertising reach. Proficiently managed incoming correspondence, including emails from tenderers' boards and freelancers' work histories, as well as the allocation of new tasks via the Dot Project system, ensuring streamlined communication and task allocation processes.

Directed a 10-member team in the role of Head of IT Service at Crystal Network. Responsibilities included fortifying the company's IT infrastructure through the implementation of cutting-edge technologies and infrastructure design enhancements.Oversaw the IPTV head-end and platform, managing network licensing agreements, and ensuring seamless IT service delivery to SMEs in the BCD region. Additionally, facilitated POS service over the BBN network.Implemented comprehensive company-wide IT policies and procedures. Led hardware and software installation, and efficiency improvement initiatives. Conducted regular inventory audits and contributed to adaptations of the ERP system for business relevance.Coordinated system upgrades and maintenance and meticulously documented ICT procedures, security protocols, and disaster recovery plans. Maintained thorough records of user, function, and system changes.Managed network infrastructure, monitoring system performance, handling outages, and overseeing software and hardware procurement. Configured and maintained servers, including those in the datacenter

Leads and supervised a cross-functional team of 15 administrative and technical professionals as a Senior System Administrator at Orange Business Services, fortifying the company's IT infrastructure with cutting-edge technologies.Managed infrastructure design, including IPTV head-end, SME datacenter services, and POS service on the BBN network. Developed and implemented IT policies and procedures, overseeing hardware and software operations.Drove efficiency and improvement efforts, working closely with senior management to enhance operations, conduct inventory audits, and optimize the IT infrastructure. Managed ERP system adaptation, system upgrades, and maintenance.Created documentation for ICT protocols, security, and disaster recovery. Maintained records of user, function, and system changes. Oversaw internal and hosted network infrastructure, ensuring performance and availability.Streamlined procurement of software, hardware, and IT resources. Maintained up-to-date antivirus levels across the organization and managed DHCP servers, DNS servers (Blue Cat Networks), and caching servers (Bluecoat)

Managed infrastructure development and system alignment for Khatib Alami & Partners, addressing hardware, software, and user issues. Collaborated with external IT specialists to resolve complex technical problems.Oversaw backup and recovery procedures, assessed IT project budgets, and maintained system security. Managed Windows-based server environment, Active Directory, and procurement of IT equipment within budget.Exhibited a strong aptitude for troubleshooting and implementing effective technical solutions, ensuring seamless IT operations. Skillfully managed IT equipment procurement, adhering to established financial parameters.Provided invaluable support for a distributed IT infrastructure, servicing a workforce of over 25 employees. Offered technical assistance through a responsive helpdesk system, efficiently administered printer domains, and maintained the GIS Arc Map desktop application.Pioneered a series of migration initiatives, including the successful transition from ESRI SDE 9.1 Special Database Engine DB to ESRI SDE 10, showcasing a strong commitment to seamless technological advancement.

Acted as the initial point of contact for IT and technical inquiries at Khatib Alamic CEC. Proficient in TCP/IP network environment, handling domain names, DHCP, DNS, and Ethernet. Responsible for software updates and patches deployment.Configured and managed backup procedures, created user accounts and profiles, and addressed password issues promptly, ensuring smooth onboarding and user support.Deployed new hardware and conducted server backups. Analyzed, diagnosed, and resolved client problems through various communication channels. Proficient in Microsoft Windows, Solaris/Linux/Unix, and Office applications.Managed Windows 2000 customer management system database with Oracle 9.0i. Maintained GIS Arc Map desktop software, including ESRI SDE 9.1 Special Database Engine DB.Managed ISA Server 2004 to enable internet access for EDL staff. Oversaw and troubleshooted 2 HP A0 plotters, 9 HP laser printers, and 6 inkjet printers for smooth operations.