· Oversee IT operations across 3 hospital sites with a staff of 20 associates, supporting 8,500 devices, the highest volume in the state, ensuring seamless technology integration and support for clinical and administrative functions in taking care of patient lives.· Implemented ITIL best practices, optimizing asset management and reducing redundancies, which improved operational efficiency by 12% and cut device replacement costs by 15%.· Created a new workflow process to track and document the disposal of end-of-life assets, ensuring 100% compliance with proper removal and destruction procedures.· Developed automation solutions using PowerShell scripting, streamlining routine tasks such as user account management, software deployments, and system monitoring, saving the team over 20 hours per week.· Created custom dashboards within ServiceNow to track ticketing metrics, asset management, and system performance, improving real-time visibility into IT operations and decision-making.· Evaluated multiple medical equipment vendors and onboarded the new standard for Workstations on Wheels across the Midwest region, achieving 30% longer battery life with a 20% cost savings. · Oversaw the introduction of new healthcare technologies, including the implementation of a mobile device management system, securing and streamlining the use of 2,000+ mobile devices across the organization.· Ensured compliance with industry standards and regulations, including HIPAA and NIST cybersecurity frameworks, reducing security risks and maintaining data integrity across all systems.· Implemented innovative technology solutions, including smart technology and advanced telemedicine systems during the COVID pandemic, enabling remote patient monitoring, virtual consultations, and seamless communication between healthcare providers. These initiatives enhanced the hospital's ability to deliver high-quality patient care while minimizing in-person contact and ensuring safety during the crisis.

· Managed the successful rollout of the Epic Electronic Health Record (EHR) system, a $15M project in 2020; a 12-month project impacting over 2,000 users, including clinicians and administrative staff. o Coordinated a team of IT specialists to oversee system integration and data migration. o Collaborated with Learning & Development (L&D) to create staff training programs, ensuring smooth implementation with minimal impact on patient care.· Led a team of 6 IT technicians, responsible for supporting and maintaining 2,500 devices at Good Samaritan Hospital, ensuring stable network connectivity and timely resolution of technical issues. o Directed the prioritization and assignment of support tickets, ensuring critical incidents were promptly addressed, leading to a 30% reduction in ticket backlog.· Revamped and implemented a new service desk SOP in 2019, improving response times by 25% and boosting user satisfaction.

· Headed the IT infrastructure design and deployment for a new $76M private bed building in 2017, overseeing the installation of network systems, servers, and medical device integration.· Was the lead tech of 6 IT tech admins, overseeing daily operations and assigning tasks related to complex troubleshooting, system upgrades, and network maintenance.· Served as the subject matter expert (SME) for large-scale IT projects, leading infrastructure redesigns and rollouts, including migrating 2,000 users to a new domain with zero downtime or disruption to system access.

· Managed the administration and optimization of core IT systems, including servers, storage solutions, and network infrastructure, to ensure high availability and performance.· Led the deployment and management of Citrix XenApp 6.5 farm, with 0% downtime, ensuring efficient resource allocation and system scalability

· Took on more complex support tasks, including resolving escalated issues related to network connectivity, server access, and security patches, reducing downtime across departments.· Assisted in the deployment of new software applications and system upgrades, coordinating with multiple teams to minimize disruption to hospital operations.

· Provided frontline technical support for hospital staff, troubleshooting basic hardware, software, and network issues to ensure smooth daily operations.· Set up new user accounts, workstations, and peripherals, adhering to IT protocols and standards.

Accountable for the quality and delivery of technical expertise in the area of installation and ongoing support of PC Hardware & Software in a corporate client server environment of 500 computers in a team of two with 24/7 support.Key Roles:-Designed, implemented, and maintained a Microsoft 2008 Active Directory environment.-Documented and completed ahead of schedule a 6month transition guide to move all of our core MS services to 2008. Including, but not limited to DNS, DHCP, and file server.-Migrated MS Exchange 2003 to 2007. Consisted of a single 03 node transition to a SCR 07 environment.-Created and executed a project plan to effectively transition services from obsolete, single point of failure hardware to a new, cost effective, HA ESX farm. Using P2V, I was able to minimize downtime to after hours and maintain a 99% uptime.-Ensured the complete and proactive protection of all company data through active backup and system recovery procedures using Symantec Backup 12.5. This included a redesign and upgrade from Symantec Backup Exec 10d with a migration to new robotic hardware.-Redesigned and implemented a new video security system that covers 8 locations throughout the village and over 250 security cameras. Setup all security settings and logons and setup client software. Reduced the amount of DVRs from 25 to 17 and from 400 cameras to 250 without losing any coverage, reducedlicensing fees, and increased better recording quality and retention period.

Member of a 3-person team that built and maintained a network of over 150 client machines while providing technical support via phone and email to all employees: answered technical inquiries, diagnosed problems and escalated as needed.Key Roles:-Setup and designed Microsoft Server 2003 with different server roles including AD, DHCP, DNS, file and print sharing, remote access, and backup. Created user account with home drives, roaming profiles, and login scripts. Also implemented group policies for certain organizational units.-Created new user SOP and orientation material. As well as installing and configuring workstations, setting up user accounts, email, and updating hardware and software inventory.-Produced and deployed a variety of Norton Ghost images of different operating systems and hardware via network ghostcast system coming from a single standalone ghost imaging setup.-Updated corporate intranet to include how-to's, and setup downloadable scripted custom settings of programs to allow automated drive and printer mappings.-Engaged third party vendors to provide solutions to company wide problems as well as improve existing processes.

1 person operation that setup, configured, administered, and maintained a new complete Windows Server 2003 AD environment to convert a workgroup of computers that were unmanaged without structure, hierarchy, nor user setup.Key Roles:-Instituted and utilized Microsoft Exchange Server 2003 with synchronization to blackberry system.-Directed the initiation, deliverables and results of all projects and tasks related to network systems, from design, engineering, and development, to integration, implementation and testing.-Evaluated vendors, managing vendor services and negotiating and recommending contract terms and conditions.-Recorded, reported, analyzed, troubleshot and corrected hardware and software problems.-Oversaw the day to day activities for the system and is responsible for all applications present on the system.