▪️Collaborated with executives and managers to develop comprehensive strategies.▪️Audited Strategy and Performance Management Systems.▪️Delivered workshops and training courses on Strategy, KPIs, OKRs, and Balanced Scorecards.▪️Developed strategies by formulating objectives, defining KPIs, and identifying initiatives.▪️Utilized environmental analysis and prioritization tools to select objectives and initiatives.▪️Developed Balanced Scorecards at organizational, departmental, and individual levels.▪️Cascaded organizational-level strategy, aligning departments and teams with the overall strategy.▪️Conducted research and documentation of KPIs and produced detailed KPI cards.▪️Identified business opportunities through market research and generating new prospects.▪️Engaged in client discussions and negotiations, presenting tailored solutions.▪️Prepared high-quality proposals and strategic plans for top management.▪️Managed post-sale client relationships, ensuring satisfaction and fostering long-term partnerships.▪️Closed significant deals, consistently exceeding sales targets.▪️Led the Arabic Content Development projects, including consultancy and training materials.▪️Achievements: Employee of the Year 2021.

▪️Audited Strategy and Performance Management Systems.▪️Delivered workshops and training courses on Strategy, KPIs, OKRs, and Balanced Scorecards.▪️Developed strategies by formulating objectives, defining KPIs, and identifying initiatives.▪️Developed Balanced Scorecards at organizational, departmental, and individual levels.▪️Cascaded organizational-level strategy, aligning departments and teams with the overall strategy.▪️Conducted research and documentation of KPIs and produced detailed KPI cards.▪️Engaged in client discussions and negotiations, presenting tailored solutions.▪️Prepared high-quality proposals and strategic plans for top management.▪️Managed post-sale client relationships, ensuring satisfaction and fostering long-term partnerships.▪️Led the Arabic Content Development projects, including consultancy and training materials.

▪️Monitored network performance, traffic, and alerts using monitoring tools.▪️Monitored network element performance and prepared technical reports.▪️Identified, diagnosed, and resolved network issues and outages promptly.▪️Managed fault detection and resolution for network elements in 2G, 3G, and 4G networks.▪️Worked closely with field teams and third-party vendors to coordinate tasks and resolve failures.▪️Facilitated, monitored, and worked on planned network activities and project work.▪️Developed automation solutions to improve operational efficiency.▪️Designed and maintained a tool to facilitate accurate and timely reporting of network statistics.▪️Developed and maintained a balanced scorecard to monitor and evaluate NOC performance.