I am a results-driven and highly motivated IT support professional with expertise in operation support, cost optimization and process improvements. I have a proven track-record of driving successful technical support outcomes with an emphasis on client engagement and satisfaction.RESULTS: I recently oversaw a team of 37 staff members responsible for patient services, including appointment schedulingand reminders, in an organization worth more than $15M/yr, with an average of 250 patients visit per day.SOLUTIONS-DRIVEN, COLLABORATIVE LEADER: I am a team leader continually focused on building relationships to achieve highly effective solutions, improving technical operations, and increasing productivityCONTACT ME: Fadimacr22@gmail.comSpecialties: INDUSTRY SKILLS: ✰ Troubleshooting ✰ Electronic Medical Record Systems ✰ Project Management ✰ IT Process Improvements ✰ Client Relations ✰ Business Process Design ✰ Data & Analytics ✰ Computer Programming ✰ TechnicalPROFESSIONAL ATTRIBUTES: ✰ Solutions-focused ✰ Organized ✰ Innovative ✰ Proactive ✰ Versatile ✰ Resourceful ✰ Detail-Oriented ✰ Dynamic ✰ Analytical ✰ Strategic ✰ Collaborative ✰ Motivated ✰ Excellent Communication Skills ✰ Self-Starter ✰ Leader ✰ Problem-Solver