Fadi N. Email & Phone Number

Riyadh, SA

Riyadh, Saudi Arabia

Principal Tasks:Establish a vital connection between our company and our clients, guaranteeing seamless communication and a clear understanding of their needs and expectations.Coordinate and lead research initiatives, seminars, and discussions to cultivate a collaborative problem-solving environment and acquire critical insights.Employ innovative solutions.

Amman, Jordan

- Customer Experience Specialist.- Customer Experience Coach.

Amman, Jordan

• Main duties:
• I've designed and taught Pearson-accredited TVET and bachelor's degree curricula.
• I participated in leading TVET initiative projects, ensuring operational efficiency and business goals with various organizations such as UNESCO, Unicef, USAID, GIZ, UNHCR, and the Jordanian Ministry of Labor.
• I have created and produced extensive training materials for soft skills classes, with an emphasis on improving problem-solving, collaboration, and communication skills.
• We have incorporated industry best practices and standards into specially designed training modules for contact centers and customer service programs.
• I oversaw the implementation of the TVET initiative and its daily operations, ensuring adherence to the program's goals and schedules.

Amman, Jordan

• Responsibilities
• Develop a marketing communications plan including strategy, goals, budget and tactics.
• Develop media relations strategy, seeking high-level placements in print, broadcast and online media.
• Coordinate all public relations activities.
• Direct social media team to engage audiences across traditional and new media.
• Leverage existing media relationships and cultivate new contacts within business and industry media.

Amman, Jordan

I taught 13 courses in Al Qadesiah College (Amman – Jordan):1. Business Low.2. E – Commerce.3. Principles Marketing.4. Principles Management.5. Organizational Behavior.6. Total Quality Management.7. Supply Chain Management.8. Human Resource Management.9. Production & Operation Management.10. Project Management for Small Business.11. Financial Analysis.

Irbid, Jordan

- Assist in negotiating agreements with implementing partners and ensure that IP agreements are established in conformity with UNHCR’s financial rules and the latest Headquarters’ instructions.- Undertake proper collection, monitoring and use of baselines, standards and indicators needed to measure and analyse programme performance, trends and target.

Amman, Jordan

• Setting and meeting performance targets for speed, efficiency, sales and quality.
• Managing the daily running of the call center.
• Liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues.
• Maintaining up-to-date knowledge of industry developments and involvement in networks.
• Monitoring random calls to improve quality minimize errors and track operative performance.
• Coordinating staff recruitment, including writing vacancy advertisements and liaising with HR staff.

Amman, Jordan

• Develop marketing objectives to achieve a positive image of the Jordan Engineers Association.
• Develop and implement marketing plans and programmes in the short-term and long-term.
• Research and analysis of various factors, internal and external environment in order to obtain marketing opportunities for projects undertaken by the JEA.
• Develop a plan for advertising, promotion and communication.
• Communication with agencies for the implementation of outdoor advertising campaigns.
• Ensure effective control of marketing activities and take corrective actions that ensure the achievement of marketing objectives and according to plan.

Amman, Jordan

• My main roles are Business Process Management restructure for many departments in JEA by using ARIS tool.Projects in JEA including:
• Customer service.
• Human Resource Management.
• Health Insurance.
• Training Center.
• Engineering Affairs.

Amman, Jordan

• Customer Service Skills Tasks and Responsibilities:
• Key Account Manager at JEA with the mobile company ZAIN, ORANGE, UMNIAH.
• Motivated and retained an effective administrative and supporting team to provide high-quality services to JEA.
• Recognized by JEA for contributions in training and for superior customer service.
• Sell JMTS’s service and handsets to JEA customers.
• Sell service features and other value added services to JEA customers.

Amman, Jordan

Amman, Jordan

Doctor Of Philosophy - Ph.D., Busines Administration - Human Resource Management, Excellent

Dissertation Title "The Impact of Employees Engagement on Organizational Performance: The Mediating Role of High-Performance Work Systems.

Digital Marketing & Media Certificate (Dmc), Digital Marketing & Media Certificate (Dmc)

Master'S Degree, Human Resource Management, 3.17 - Very Good

Activities and Societies: SHRMStrategic Human Resource Management Change Management and Organizational Development Business Research.

Mba, Business Administration, 3.18

Business Research Methods Advanced Financial Management Graduation Project - impact of quality service on customer satisfaction Human.

Bachelor'S Degree, Marketing, Good

Diploma, Marketing, Good

General Secondary Certificate, Literary