Ade Fadiora Email & Phone Number

London, England, GB

London, England, United Kingdom

London, England, United Kingdom

London, United Kingdom

• Client On-Boarding Manager for new EMEA clients, ensuring the implementation and smooth delivery of the system.
• Facilitate various training which include System Administrator, Business Administrator, Advanced Training and Getting Started Training for EMEA clients.
• Writing customer documentation including writing support notes, FAQ's and product documentation.
• Conducting live webinars on new product releases.

London, United Kingdom

• Provide telephone and email support to our SatuitCRM customers globally ranging from large global firms that manage billions of assets to smaller SME’s.
• Triage and provide recommended workarounds/fixes to problems and identify root cause of customer technical issue.
• Provide remote technical and application support to existing customers and assist in configuring and installing software for new customers.
• Document and track technical support requests to ensure a timely resolution.
• Interact with Development, Q/A, and Product Strategy as required to escalate and resolve issues.
• Contribute to the creation and maintenance of customer documentation including writing support notes, FAQ's and product documentation

• Vacancy management
• Planning and organising careers fairs and conventions
• Building relationships and organising interviews for candidate as requested by the client;
• Assisting young people to draw up action plans for employment, education and training and supporting them to achieve these goals

London, United Kingdom

• Dealing directly with client operational and account queries
• Effectively liaising with relevant departments to ensure all queries/problems are resolved promptly and efficiently to the client’s approval
• Producing individual reports and predefined reports detailing maintenance of the Service Level Agreement for clients.
• Monitoring and maintaining accuracy of data on the in-house Customer Relation Management.
• Accurately set up new client accounts, liaising with the project implementation team to monitor the cycle of customer accounts to the live date.
• Identifying up selling opportunities through customer queries.

Bsc Computing, Computer Science

Education record

Education record