As a management consultant, I am assigned to assist the organization in achieving greater efficiency and solving organizational problems, in addition to studying organizational structures, methods, systems, and procedures. As a Board of Governors member, I must strike the right balance between short-term improvement and long-term value, and between making sure line managers themselves take responsibility for change and personally ensuring they deliver results quickly and with suitably high ambition.The job responsibilities involve:• Supporting the development of plans, strategies, and objectives to enhance customer satisfaction and optimize resource utilization within TPIS.• Holding discussions with all four shareholders and eighteen key clients to identify areas of improvement, address challenges, develop solutions, and strategize organizational practices that have a direct impact on the community of TPIS.• Conducting analyses and evaluations of the academic and administrative systems at all levels to gain a comprehensive understanding of current practices and identify areas of inefficiency.• Engaging with TPIS staff members to assess existing and potential methods, including administrative procedures.• Analysing manuals, records, and reports to gain insights and align them with the requirements of the Ministry of Education.• Conducting internal audits to ensure compliance and identify any deviations from the established local Malaysian academic standards and procedures along with the international ones related to Cambridge curriculums. • Providing expert management-related advice to stakeholders in various business fields, including ICT, recruitment, and educational management.• Planning, monitoring, analysing, and assessing how organizations can achieve long-term goals and objectives by setting Key Performance Indicators and strategy plans.

• Establishment of the institute with all documentation.• Assessing and evaluating current systems and structures within Tafkeer and its subsidiaries.• Providing guidance to clients to discuss and observe systems that operate in accordance with the certifying body which is the Abu Dhabi Centre of Technical and Vocational Education and Training (ACTVET).• Documenting and analysing workflows, records, reports, and manuals that are aligned with the requirements of ACTVET.• Developing and implementing project management strategies to complete the documentation required for the National Qualifications Authority (NQA) Level-3 and Level-4 vocational diplomas.• Providing guidance to the client and updating instructions to achieve 5-star ratings on the official academic portal related to the NQA.Highlights of Achievements -------------------------------• Attained 98.8% client satisfaction in the first annual contract with the client (August 2016-July 2017); the client later renewed for another 2 years (August 2017-July 2019) with a surveyed satisfaction rate of 99.3% across all departments.• Received an appreciation certificate from H.H. Sheikh Musallam Bin Ham Al-Ameri for launching a local program that extends sponsored educational aid for 2,832 citizens.• Obtained an appreciation certificate from H.H. Sheikh Saeed Al-Nahyan for philanthropic projects planning and execution during the month of Ramadan.• Consultancy achievement in business innovation category: Winner of the UAE Innovation Award for two consecutive years in 2018 & 2019 topping 138 participants in the same category at Dubai Quality Group under the patronage of H.H. Sheikh Ahmed bin Saeed Al Maktoum, President of Dubai Civil Aviation Authority, Dubai Airports, and Emirates Airlines.

• Effectively manage the Continuing Education Centre (CEC) of Al Khawarizmi as a Deputy Chief Executive.• Achieve the set financial target and assure the profit margin. • Plan and establish a marketing strategy to promote CEC. • Monitor the delivery services of the overall training and its quality control. • Manage processes of CEC's appraisal and promotion for trainers and admin staff. • Supervise student evaluation in collaboration with Institutional Quality & Planning. • Maintaining all ISO Requirements and quality assurance required for the licensing. • Manage and organize all resources for continuing and visiting academics. • Manage CEC facilities’ usage in liaison with the Facilities Department. • Provide high-level advice and support on manuals and procedures to the trainers. • Supervise and provide leadership to the college administration staff including the management of performance, development, and career planning. • Develop staff credentials and skills to match the organization's needs and help in improving productivity, effectiveness, and efficiency.

• Provide high-level organizational and administrative support to the president, dean, associate deans, and senior faculty members within the college. • Provide high-level support to KIC's committees by ensuring that record keeping is consistent with the college’s expectations and action plans and follow-up actions are promptly executed. • Assure the KIC's accreditation preparation, submission, and follow-up processes in liaison with the Commission for Academic Accreditation Standards authority. • Coordinate and participate in compiling the college information for the annual academic catalogue. • Supervise processes of KIC's faculty appraisal and promotions. • Manage the student evaluation processes with institutional research and planning. • Organize and plan all resources for continuing and visiting academics. • Manage the examination processes in collaboration with the Registrar’s Office and ensure that all examination deadlines and standards compliance are met. • Provide high-level advice and support on KIC's procedures to the faculty. • Provide leadership to and supervision of college administration staff including the management of performance, development, and career planning. • Maintain a conducive learning environment that encourages all members including students to work and study in a healthy environment. • Establishing a positive company image among internal and external audiences. • Work with governmental agencies, non-profit organizations, and private companies to manage the relationships necessary for the growth and success of the organization. • Focus on raising public & community awareness of the organization and its work, rather than on directly helping the enterprise grow. • Maintain relations with all the agency's contacts on an ongoing basis to ensure that referrals continue to come in.

• Supervise group projects and provide hands-on training for private and corporate.• Effective monitoring of the hospitality services.• Maintain a database of trainees and performance reports.• Effective monitoring of the instructors’ performance.• Coordinating with the business development manager on IT training materials• Being updated with the new technologies relevant to staff members and trainees.• Representing the company in official meetings, and annual occasions like GITEX.• Signing certificates to the trainees attending Microsoft MOC courses.• Signing certificates to the trainees attending CCNA Course As a Cisco Certified Instructor.• Prepare course plans, and organize workshops, and field assignments.• Provide advanced training for corporate companies like ADNOC, ADMA, G.H.Q, Buroog, NDC, Police Dept., and Purchase Department.• Effectively support training coordinators and training managers.• Maintain a high student satisfaction rate.• Meet participants and corporate clients whenever required.• Effectively manage the administration supervisor to ensure that the building is Clean, Hygienic, Well maintained, and Facilities are well organized to provide the highest standards of the learning environment.• Establish business relations with corporate and individual clients.• Paying visits to key officers in the previously mentioned organizations.

• Provide consultancy services for choosing the optimal operating systems, hardware, and networking devices.• Give incident reports on network traffic and security monitoring server maintenance.• Maintain, troubleshoot, and administer the local and wide area networks, workstations, operating systems, and software.• Perform server backup and recovery tasks.