It Support Live Agent Coordinator Teknis Emis Madrasah Digital Care Kementerian Agama Ri
Current
Jakarta, Jakarta Raya, Indonesia
- Actively support day-to-day operational activities of applications.- Manage user inquiries and handle issue tickets through the Chatbot service.- Monitor and assist the Chatbot service.- Develop and conduct training sessions on Chatbot service standards for the team.- Provide efficient solutions that meet user needs promptly.- Coordinate with QA and Business Analysts to study, analyze, and identify application production issues.- Coordinate and communicate with related IT teams and stakeholders.- Create release notes/feature updates for application users.- Follow up on and release issues after each Bug Fixing Production deployment.- Create training materials and user guides for application usage.- Conduct application training sessions for users.- Generate and present weekly or monthly reports.- Create a standby support team schedule.Narasumber : Narasumber Bimtek Emis 4.0 Angkatan 1 Yogyakarta 2021Narasumber Bimtek Emis 4.0 Angkatan 2 Surabaya 2021Narasumber Bimtek Emis 4.0 Angkatan 3 Surabaya 2021Narasumber Bimtek Emis 4.0 Provinsi Sumsel 2022Narasumber Bimtek Emis 4.0 Nasional Batch 4 Makasar 2022Narasumber Bimtek Emis 4.0 Provinsi Makasar 2022Narasumber Bimtek Emis 4.0 Provinsi Papua 2022Narasumber Bimtek Emis 4.0 Provinsi Sulawesi Tengah 2022Narasumber Bimtek Emis 4.0 Nasional Palembang Batch 5 2022Narasumber Bimtek Emis 4.0 Provinsi Sumsel 2023Narasumber Bimtek Emis 4.0 Provinsi Bangka Belitung 2023