Fady Aaraj Email & Phone Number

Cairo, Eg

Cairo, Egypt

Obtain and verify information for incoming orders.Enter orders into the database with accurate information.Maintain the call center database and update the contact log.Provide service by answering customer questions and offering assistance.Handle customer complaints under company guidance and seek assistance when needed.Offer suggestions for streamlining processes and increasing efficiency.Report malfunctioning equipment and software to supervisors.Participate in educational opportunities in order to keep your job knowledge up to date.Handle calls with professionalism and courtesy.

Doha, Qatar

- Assistance to passengers regarding reservations, itinerary changes, baggage concerns;- Phone, live chat and mail customer service;- Loyalty program administration

Beirut, Beirut Governorate, Lebanon

Coordinating the sales team and assisting with recruiting and training new hires.Providing product demonstrations to staff and clients, and taking the lead in resolving complaints.Analyzing sales team performance and scheduling training/refresher sessions accordingly.Conducting market research and sharing findings with the team.Working alongside the team to draw up strategies to increase customer base.Setting sales targets and implementing incentives.Providing accurate sales forecasts and allocating resources so targets are met.Managing a network of vendors and suppliers.Maintaining excellent relationships with customers that are built on trust, and encouraging the rest of the sales team to follow this example.Keeping up-to-date with advancements in marketing.

Al-Dammam Governorate, Saudi Arabia

Lead store team and drove sales through training and coaching.Developed team members with leadership and other abilities for succession planning.Managed team member’s performance through regular evaluation.Utilized reports and gathered data to identify sales by units, product placement, visual presentation and stock levels.Ensured maximum overall bottom line profitability by analyzing the store P / L results and identified opportunities for KPI’s improvement.Created an environment focused on the customer experience.Planned and managed payroll hours and schedule to meet business needs.Protected store assets and inventory.Managed new receipts, transfers, markdowns, back stock and fill-ins.

Al Khobar, Eastern, Saudi Arabia

- Having created performance – driven culture that insures accountability and personal responsibility, lead, develop, coach and motivate sales team in product knowledge, marketing, communication, pricing, research and development to accomplish corporate business objectives. - Following up the whole production procedure in all its details as well as the logistics. - Lead and implement marketing strategies across three furniture brands. - Supervise and lead creative team in developing and executing integrated marketing programs including direct marketing, advertising, PR campaigns, and participation in exhibitions.

Riyadh-Ksa

- Assist the showroom manager in directing all sales activities.- Deal with customers at all levels via direct meetings, telephone, and email to ensure a successful communication.- Following up the whole production procedure in all its details as well as the logistics.- Resolve in-depth queries in methodical manner independently and with other concerned staff to find appropriate resolutions, efficiencies and high level of quality.- Enjoy sharing knowledge and encouraging development of others to achieve specific team goals.- Contribute in products merchandising through assuring the right display of all furniture, lighting and decorative items.

Beirut-Lebanon

- Responsible for the sales.- Demonstrate technical selling skills and product knowledge.- Complete understanding of pricing and proposal models.- Maximize all opportunities in the process of closing a deal.- Assist in the implementation of company market plans as needed.

Beirut Governorate, Lebanon

Greet people entering the building, answering any questions, providing directionsand alerting staff when someone is there to meet or visit them, Answer a multipleline phone system, manage calls by routing them to the proper extensions ortaking messages and delivering them within our message system along withsetting up conference calls as requested, Manage the building log of who isentering and exiting the building, Accept deliveries and mail, organize them to bedistributed to the correct recipients using the office mailing system.

Beirut-Lebanon

- Develop a business plan and sales strategy for the market that insures attainment of company sales goals and profitability.- Responsible for the performance and development of all account executives.- Prepare action plans by individuals as well as by team for effective search of sales leads and prospects.- Initiate and coordinate development of action plans to penetrate new markets.- Assist account executives in preparation of proposals and presentations.

D.E.U.G., Advertising & Sales

Bachelor'S Degree, Work Psychology

Advanced Diploma, Hospitality Administration/Management