Fady Assaad Michael

Fady Assaad Michael Email and Phone Number

Director of Consumer Services at Sky @ Sky
united kingdom
Fady Assaad Michael's Location
London, England, United Kingdom, United Kingdom
About Fady Assaad Michael

Capitalise on analytics, process innovation and technology to improve customer experience and service economics for Sky consumer services (BB&Talk, Mobile and TV/Q).Deep and broad experience in the Telecommunications & Entertainment sector:(Fixed-line Broadband & Voice, OTT and Mobile). With more depth in QoS, Service Management, Provisioning and Assurance. Hands-on experience in diversified business disciplines:+ Business Analysis, Analytics, Data Science, Market Analysis & Process Analysis+ Strategy formulation & Objectives Cascading+ Business Planning, Profitability Improvement & Capital Budgeting+ Roadmap Management & Resource Management.+ Programme Management, Restructuring, Change Management & Cross-functional Team Leadership+ Performance Measurement (Scorecards), Management & Improvement (Six Sigma)

Fady Assaad Michael's Current Company Details
Sky

Sky

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Director of Consumer Services at Sky
united kingdom
Website:
sky.com
Employees:
24780
Fady Assaad Michael Work Experience Details
  • Sky
    Director Of Consumer Services
    Sky Oct 2018 - Present
    London, United Kingdom
    Capitalise on analytics, process innovation and technology to improve customer experience and service economics for Sky consumer services (BB&Talk, Mobile and TV/Q).
    View
  • Sky
    Head Of Service Strategy & Performance
    Sky Jan 2017 - Sep 2018
    London, United Kingdom
    To provide ownership for key existing services: BB&T, Mobile and Video Distribution. Connect all internal/external parties and customers / suppliers of each service to provide a coherent view of how each service is performing. Look at how to evolve and improve our services with new ideas, capabilities and technologies. Rely on solid capabilities in data analytics and business analysis, that provide an end to end management view of our overall performance and enables to investigate issues and opportunities with the full power of data.
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  • Bskyb
    Head Of Planning & Performance
    Bskyb Jul 2012 - Dec 2016
    London, United Kingdom
    View
  • Bskyb
    Senior Project Manager
    Bskyb Jun 2011 - Jul 2012
    London, United Kingdom
    View
  • Logic Management Consulting
    Director - Strategy & Business Advisory Practice
    Logic Management Consulting Mar 2009 - Jul 2011
    View
  • Logic Management Consulting
    Senior Consultant
    Logic Management Consulting Jun 2008 - Feb 2009
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  • Egynet
    Senior Business Analyst
    Egynet Apr 2008 - May 2008
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  • Egynet
    Business Analyst
    Egynet Feb 2004 - Mar 2008
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  • Psd
    Electronics Engineer
    Psd Aug 2003 - Jan 2004
    View

Fady Assaad Michael Education Details

Frequently Asked Questions about Fady Assaad Michael

What company does Fady Assaad Michael work for?

Fady Assaad Michael works for Sky

What is Fady Assaad Michael's role at the current company?

Fady Assaad Michael's current role is Director of Consumer Services at Sky.

What schools did Fady Assaad Michael attend?

Fady Assaad Michael attended The American University In Cairo, Cairo University.

Who are Fady Assaad Michael's colleagues?

Fady Assaad Michael's colleagues are Luke Nash, Yenifer Pineda, Shalini Srivastava, Martin Reilly, Emma Cotton, Tama Mira, Ian Payne.

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