Director Of Consumer Services
CurrentCapitalise on analytics, process innovation and technology to improve customer experience and service economics for Sky consumer services (BB&Talk, Mobile and TV/Q).
Oct 2018 - Present
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Fady Assaad Michael Email & Phone Number
Director of Consumer Services at Sky
at
Sky
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✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Director of Consumer Services at Sky
Location
London, England, United Kingdom
Company size
Who is Fady Assaad Michael? Overview
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Quick answer
Fady Assaad Michael is listed as Director of Consumer Services at Sky at Sky, a with 24780 employees, based in London, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Fady Assaad Michael.
Fady Assaad Michael previously worked as Director of Consumer Services at Sky and Head of Service Strategy & Performance at Sky. Fady Assaad Michael holds Masters, Mba from The American University In Cairo.
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Email format at Sky
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Sky
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Profile bio
About Fady Assaad Michael
Capitalise on analytics, process innovation and technology to improve customer experience and service economics for Sky consumer services (BB&Talk, Mobile and TV/Q).Deep and broad experience in the Telecommunications & Entertainment sector:(Fixed-line Broadband & Voice, OTT and Mobile). With more depth in QoS, Service Management, Provisioning and Assurance. Hands-on experience in diversified business disciplines:+ Business Analysis, Analytics, Data Science, Market Analysis & Process Analysis+ Strategy formulation & Objectives Cascading+ Business Planning, Profitability Improvement & Capital Budgeting+ Roadmap Management & Resource Management.+ Programme Management, Restructuring, Change Management & Cross-functional Team Leadership+ Performance Measurement (Scorecards), Management & Improvement (Six Sigma)
Current workplace
Fady Assaad Michael's current company
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Sky
9 roles
Fady Assaad Michael work experience
A career timeline built from the work history available for this profile.
Head Of Service Strategy & Performance
To provide ownership for key existing services: BB&T, Mobile and Video Distribution. Connect all internal/external parties and customers / suppliers of each service to provide a coherent view of how each service is performing. Look at how to evolve and improve our services with new ideas, capabilities and technologies. Rely on solid capabilities in data analytics and business analysis, that provide an end to end management view of our overall performance and enables to investigate issues and opportunities with the full power of data.
Jan 2017 - Sep 2018
Head Of Planning & Performance
Jul 2012 - Dec 2016
Senior Project Manager
Jun 2011 - Jul 2012
Director - Strategy & Business Advisory Practice
Mar 2009 - Jul 2011
Senior Consultant
Jun 2008 - Feb 2009
Senior Business Analyst
Apr 2008 - May 2008
Business Analyst
Feb 2004 - Mar 2008
Electronics Engineer
Aug 2003 - Jan 2004
Team & coworkers
Colleagues at Sky
Other employees you can reach at sky.com. View company contacts for 24780 employees →
OA
Oluwatofunmi Akintola
Colleague at SkyLivingston, Scotland, United Kingdom
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IC
Ian Culley
Colleague at SkyHurstbourne Tarrant, England, United Kingdom
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TC
Talal Choudhry
Colleague at SkyUnited Kingdom
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RB
Rory Burns
Colleague at SkyBelfast Metropolitan Area, United Kingdom
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IB
Iridian Berenice Perez Hernandez
Colleague at SkySan Francisco Coacalco, México, Mexico
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YP
Yenifer Pineda
Colleague at SkyPanama City, Panamá, Panama
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JB
Jordan Bailey
Colleague at SkyLondon, England, United Kingdom
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SC
Sam Carvell
Colleague at SkyWest Midlands, England, United Kingdom
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AD
Amy Dickinson
Colleague at SkyLondon, England, United Kingdom
View →
CA
Costache Amariei
Colleague at SkyLovnic, Braşov, Romania
View →
Oluwatofunmi Akintola
Colleague at SkyLivingston, Scotland, United Kingdom
View →
IC
Ian Culley
Colleague at SkyHurstbourne Tarrant, England, United Kingdom
View →
TC
Talal Choudhry
Colleague at SkyUnited Kingdom
View →
RB
Rory Burns
Colleague at SkyBelfast Metropolitan Area, United Kingdom
View →
IB
Iridian Berenice Perez Hernandez
Colleague at SkySan Francisco Coacalco, México, Mexico
View →
YP
Yenifer Pineda
Colleague at SkyPanama City, Panamá, Panama
View →
JB
Jordan Bailey
Colleague at SkyLondon, England, United Kingdom
View →
SC
Sam Carvell
Colleague at SkyWest Midlands, England, United Kingdom
View →
AD
Amy Dickinson
Colleague at SkyLondon, England, United Kingdom
View →
CA
Costache Amariei
Colleague at SkyLovnic, Braşov, Romania
View →
2 education records
Fady Assaad Michael education
Masters, Mba
B.Sc., Systems & Biomedical Engineering
FAQ
Frequently asked questions about Fady Assaad Michael
Quick answers generated from the profile data available on this page.
What company does Fady Assaad Michael work for?
Fady Assaad Michael works for Sky.
What is Fady Assaad Michael's role at Sky?
Fady Assaad Michael is listed as Director of Consumer Services at Sky at Sky.
Where is Fady Assaad Michael based?
Fady Assaad Michael is based in London, England, United Kingdom while working with Sky.
What companies has Fady Assaad Michael worked for?
Fady Assaad Michael has worked for Sky, Bskyb, Logic Management Consulting, Egynet, and Psd.
Who are Fady Assaad Michael's colleagues at Sky?
Fady Assaad Michael's colleagues at Sky include Oluwatofunmi Akintola, Ian Culley, Talal Choudhry, Rory Burns, and Iridian Berenice Perez Hernandez.
How can I contact Fady Assaad Michael?
You can use AeroLeads to view verified contact signals for Fady Assaad Michael at Sky, including work email, phone, and LinkedIn data when available.
What schools did Fady Assaad Michael attend?
Fady Assaad Michael holds Masters, Mba from The American University In Cairo.
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