• Adjusted leasing/rent collection cycle, preventing any drop in assets liquidity stocks for the mall. • Accounted for business planning, financial management, facilities, and operational management and control of all maintenance, inspection and safety functions.• Controlled the asset budget with all the related aspects (OPEX, CAPEX and MAREX) and day-to-day operations.•Worked with the legal department for the new contracts, renewals and annexes for the tenants• Governed the service providers of the soft and hard services and managing their performance and KPIs across the scheme• Managed the landlord relationship, and the reporting process, providing regular updates related to the property and obtaining the needed approvals.• Preserved the asset’s value and increased the depreciation time preventing the company from enduring extra costs and increasing profitability.

• Provided the scope of Property Management Consultancy of Paragon 1, an admin building located in the New Admin Capital. Formulated the Service Charge Budget and completed the design review as well as the soft and hard services’ deployment plans.• Accounted for supporting the mall before the regulative municipals; Police Department for complaints and custodial or accident resolutions. Along with the fire department, paramedic services, and civil defense.• Develop, monitor, and oversee all site management-related programs, policies, plans, rules, regulations, contracts, and agreements following corporate policies.• Prepared annual asset budget; monitored and performed budget projections & Followed up closely with the finance team on the collections of bad debts.• Ensure the application of the company's regulation compliance.• Reconcile reports to the General Ledger and approve vendor invoices and cash receipt batches.• Monitored utility consumption and proposed sustainable solutions to decrease the consumed energy.• Review and prioritize the CAPEX budgeted projects according to the needs of the asset.

• Forged and sustained relationships with key decision-makers within commercial entities to negotiate profitable contracts and secure long-term tenant agreements. Maintaining tenants' turnover rates within target.• Controlled operating expenses, developed and maintained budgets, and ensured compliance with financial and accounting policies and procedures.• Supported multiple departments such as Leasing, RDD, and Marketing for maximum cross-functional operational efficiency.• Conducted employee onboarding, regular training, and follow-up within industry standards and what serves the company’s objectives. • Secured the mall’s safety and security and implemented emergency response protocols as needed.• Governed coordination of maintenance and security teams, pest control, waste collection, mall admins, and customer service totaling 120 blue-collar individuals. [40/shift].• Compiled and presented findings in written and verbal forms concerning mall needs and ideas for improvements to better attract visitors.

• Shield the running construction delivery, ensuring the mall's “readiness to operate” within allocated budgets and timelines.• Pro-actively planned for “Full- occupancy levels”, via close follow-up to contracts end-dates tables. Ensuring channel optimizations for increasing occupancy rates; maximizing relationships with tenants, keeping the building well-maintained, and offering a competitive price.• Secured property improvement projects, partnering with contractors, building owners, and stakeholders to secure on-time deliverables. (Maintenance - Cleaning – Security).• Developed the tenants’ mix for the asset, for maximum attainable profitability.• Secured leasing rates determination and contract negotiations and followed up on the collections system, tenants’ invoicing and billing, and all the related financial aspects of the asset.• Held bottom-line responsibility for end-to-end property management functions, including tenant relations, facility security/ routine, emergency maintenance, and oversight of contracted services.• Interfaced internally and externally with legal, finance departments, and third-party vendors.

• Acting as Marketing Manager for both malls; City Centre Alexandria & City Centre El Maadi, reporting to the Regional Marketing Director.• Shielded “Mall Events, seasonal and occasional”, “Community outreach” & “Yearly marketing campaign approval”. [Social media and mainstream media advertising] • Developed the overall “communications strategy” and “umbrella guidelines”, securing KPIs and SOPs for the Marketing Department to position the “City Center Alexandria” Mall as a ‘destination of choice’ compliantly with rules, standards, and regulations.• Manage marketing activities/campaigns for the malls including creative and required marketing collaterals documenting process and results for future analysis and process improvements.• Supervised the implementation of marketing activities as per the approved plans, ranging 4 large events/semester.• Maintained monthly cumulative reports for the mall’s publicity, social media, and website.• Compiled reports for “The Regional Marketing Director”, on updates about the Mall Management and Mall Tenants.

• Analyze demand and competition of the Brand• Present ideas and strategies for new marketing campaigns• Responsible for running promotional activities• Compiling and distributing, financial and statistical information• Responsible for preparing daily, weekly and monthly reports.• Organizing events and Fashion Lounges• Monitor performance and ROI of marketing activities• Managing campaigns on social media, and align with the social media agency to keep the platforms running according to the brand guidelines.

1- Work with Marketing Manager to develop a comprehensive Customer Service Program and budget for the mall and Prepare the annual marketing plan.2- Monitor and control related budget expenditures on a regular basis and ensure that all accounting procedures are strictly adhered to.3- Responsible for hiring, training, and motivating Customer Service staff.4- Work with Marketing Manager to assist in building positive Tenant Relations.5- Coordinate with Retailers and CS Team to ensure all staff are aware of all activities and their locations and timings.6- Work with related departments to assist with the promotions, entertainment and events throughout the year.7- Responsible for preparing daily, weekly and monthly reports.8- Coordinate between the Marketing Manager and the suppliers (agencies), before and during the campaigns.9- Review press releases, and edit them according to the brand guidelines.10- Follow up on the on-ground activities of the marketing campaigns.

1- Assist the Marketing Manager with the marketing budget and the annual Marketing Plan.2- Handle the monthly Marketing Reports (PR, Sales & Traffic, Campaigns Analysis and Social Media Reports).3- Coordinate the Marketing Campaigns & Events with the assigned agencies, as well as the contractors who are working on the setup and decoration.4- Communicate with the customers, in case of they have any inquiries or complaints to achieve the best level of service in the mall.5- Ensure positive and ongoing communication between Customer Service, retailers, maintenance and security.6- Ensure accurate and efficient handling of all retail related complaints and inform the relevant security, maintenance or other departments immediately; monitor and follow up to ensure complaints were addressed.

1- Responsible for addressing all the customers' needs, and achieve the balance between the quality needed and their budgets.2- Handle the day to day billing system, and ensure that it is working up to the governmental guidelines.3- Coordinate all the needed procedures of the social insurance and taxation, with the assigned governmental organizations.4- Prepare the monthly, weekly and daily sales report.5- Work with the GM on building positive relations with the customers and clients, and target new markets to increase the sales revenue.6- Ensure that all the working staff are adhering to the sales procedures of the company.

Sutherland Global Services was an outsourcing company for AT&T Telecommunication company in the United States of America.My Role as a Customer Service Representative in the call center included the following responsibilities:1- Answer all the Billing inquiries of the customers.2- Ensure that the customers are getting the best value for money.3- Offer upgrades to the current services that the customers have.4- Adhere to the guidelines of AT&T in handling the customers' complaints.5- Follow up on the pending customers' complaints & services, and make sure to get the highest levels of the customer satisfaction.