Recommending upcoming periodical checks/maintenance to prospective customer by phone.Receiving/managing reservations.Confirming the shop’s operational status and stock confirmation of necessary parts, and instructions for arrangements.Greeting customers promptly.Confirming and updating information on customers’ vehicle files (creating files for new customers).Confirming and identifying contents of customers’ needs.Price quotation using specified forms.Filling repair order sheets and processing.

Ensure that customer vehicles are fixed right from the first time.Ensure that repairs are carried out within promised delivery time and estimated cost.Order and follow up parts orders with Parts Department.Inspect and test drives vehicle on which repairs are performed.Return those vehicles failing the quality control inspection to the technician who performed work.Assist the service advisors in identifying or diagnosing vehicle problems when needed.Proper utilization of service facilities e.g. equipment, SST. Manuals, diagnostic tool.Maintain high standard of premise cleanliness and a high level of self-hygiene, and uniform appearance for himself and his group.

Mainly specialized at luxury vehicles (Range Rover, jaguar, Maserati, Porsche) Performs visual inspection / diagnosis of vehicle, using various checklists, diagnosis tools and aids during service reception, dynamic testing, including test-drives.Identifies cause of malfunction.Documents, on data base, diagnosis methods utilized, as well as proper work steps to resolve issues after thoroughly understanding vehicle history and/or contacting the customer for additional comments on malfunction.

Collaborate with Supplier Quality team in their communication with material suppliers, related to the development and validation of detailed material specifications for new materials, and the resolution of any quality issues.Coordinate the planning and development of processes and equipment that incorporate the most advanced cost effective technology for engine assembly, machining, measurement, and material handling.Review and ensure projects for components (including electronic), small systems, processes or materials take into account customers, product performance, packaging, cost and quality requirements.