Fady Halim Email & Phone Number

Egypt

Cairo, Egypt

•Provide technical services and support for the followingareas:o Internal systems, cloud and security infrastructure.o Microsoft related technologies: Windows Server, SQL,SharePoint ,CRM, BizTalk and IIS.o Virtualization technologies: VMware and Microsofto Remote monitoring and management of system alertsand notifications using SCOM and OpManager.•Implementing and developing enterprise cloudcapabilities and solutions for all cloud service types;IaaS, PaaS, and SaaS.•Assist with the design and building of reliable, faulttolerant cloud infrastructure.•Executes POCs and feasibility studies to validate nextgenproduct concepts and technologies leveragingresults to guide business and technology decisions• Manage And Monitor Azure Cost .Work with other internal and external resources andvendors to deliver effective support services.•Develop, configure, implement and manage the systemsthat comprise the underlying Azure cloud platform•Develop, manage and test back-up and recovery plans,as well as high availability and disaster recovery For SQLserver.• Create automation for repeating database tasks.Manage active directory, DNS, DHCP, user permissions,group policies, and other domain services.•Deploy and manage Hyper-V and VMware virtualmachines.

Cairo, Egypt

•Manage and Monitor all installed systems andinfrastructure. Using OpManager and SCCM .•Maintain security, backup, and redundancy strategies.•Write and maintain custom scripts to increase systemefficiency and lower the human intervention time on anytasks.•Provide technical services and support for Microsoftrelated technologies: Windows Server, SQL, SharePoint,CRM, BizTalkand IIS.

Cairo, Egypt

•Manage and Monitor all installed systems andinfrastructure. Using OpManager and SCCM .•Provide technical services and support for Microsoftrelated technologies: Windows Server, SQL, SharePoint,CRM, BizTalk.•Configuring, Managing & troubleshooting Windowsstandard domain services which may include ActiveDirectory, Domain Controller, DNS, DHCP, DFS & Printserver

Cairo, Egypt

• Take calls/tickets during high volume periods.• Manage incidents in the Service Desk system.• Queue Management.•Installs configures and upgrades computer hardwareand software• Provides end-user software troubleshooting and supportApplies advanced diagnostic techniques to identifyproblems, investigate causes, and provide solutions• Use of ticketing system to document and track issues• Support of enterprise copiers•Occasional configuration of on-site networkingequipment, including wireless

Cairo, Egypt

Take calls/tickets during high volume periods.Provides end-user software troubleshooting and support