Directing all operational facets encompassing distribution, customer service, human resources, administration, and sales, while developing and executing strategies to optimize efficiency, elevate customer satisfaction, and foster innovation, alongside leading and mentoring a dedicated team. - Sales Growth: Successfully doubled sales figures within less than one year through strategic planning and implementation.- Supplier Relations: Secured better offers and terms from suppliers, resulting in a reduction in cost of goods sold.- Customer Experience: Enhanced customer satisfaction and loyalty by implementing targeted service improvements and menu innovations.- Operational Performance: Improved overall branch performance by streamlining operations, reducing waste, and optimizing staff productivity.- Strategic Initiatives: Acted as a business partner to the branch, contributing to strategic planning and decision-making processes.

- Daily Operations Management: Oversee day-to-day operations to ensure smooth workflows and efficient supply chain management.- Team Supervision: Lead and manage the warehouse team, providing guidance, training, and performance feedback.- Process Optimization: Implement process improvements to enhance efficiency and reduce operational costs.- Inventory Control: Coordinate between warehouses to maintain FIFO procedures and conduct weekly, monthly, and yearly inventory checks.- Audit Compliance: Ensure compliance with the international audit system (DQMP), covering food safety, cold chain management, contingency and crisis management, facility security, regulatory compliance, pest control, sanitation and maintenance.- Operational Issue Resolution: Analyze and resolve operational issues, optimizing workflow and employee performance.- Budget Control: Control budget to reduce operational expenses and increase company revenue.- Fleet Management: Oversee procurement of new trucks, maintenance scheduling, and compliance with official regulations and certificates.Performance Analysis: Develop reports and metrics for workflow and performance analysis.- Cross-Functional Collaboration: Collaborate with forwarding/purchasing and customer service teams to coordinate shipments, deliveries, and customer requirements.- Policy Implementation: Implement internal policies to improve workflow efficiency.

- Customer Complaint Management: Managed customer complaints by investigating issues and reporting to suppliers, ensuring resolution and satisfaction.- Delivery Scheduling: Scheduled daily deliveries, ensuring compliance with customer restrictions andtimely fulfillment.- Pest Control Maintenance: Maintained pest control systems and conducted sensor calibration verification to ensure a safe and compliant environment.- Warehouse Supervision: Supervised warehouse operations, prepared payroll, and ensured adherence to Cold Chain Management procedures.- Operational Efficiency: Streamlined logistics processes to improve efficiency and reduce delays in the supply chain.- Inventory Management: Coordinated inventory activities to maintain optimal stock levels and minimize losses.- Team Coordination: Collaborated with warehouse staff and drivers to ensure smooth operations and on time deliveries.- Documentation and Reporting: Maintained accurate records of logistics activities and prepared regular reports for management review.

- Oversee Operations: Manage business performance across coffee shop and restaurant concepts, ensuring high standards in food quality, service, health, and safety.- Financial Analysis and Goal Setting: Conduct break-even analysis (EBITDA), establish SMART goals for staff, and monitor performance metrics.- Talent Management: Recruit, train, and retain talented staff, conducting regular performance reviews to foster a motivated team.- Sales Planning and Marketing: Plan sales targets, optimize profitability, and coordinate marketingactivities to drive business growth.- Reporting and Compliance: Prepare weekly reports on staff performance, food control, and sales metrics.- Ensure compliance with company regulations and conduct monthly inventory checks.