Fady Ismail - Mba, Iso, Pmp, Itil, Togaf, Prince2 Email & Phone Number

Egypt

Al Jizah, Egypt

Responsibilities:Leadership and Strategy:Develop and implement the company’s vision, mission, and overall direction.Set strategic goals and ensure they are measurable and achievable.Business Development:Identify new business opportunities and manage client relationships.Expand the company's market presence and build strategic partnerships.Financial Management:Oversee financial performance, budgeting, and resource allocation.Ensure financial sustainability and profitability of the company.Operations Management:Manage daily operations to ensure efficiency and productivity.Oversee project management, ensuring timely and successful delivery.Team Leadership:Recruit, train, and develop a high-performing team.Foster a positive and collaborative company culture.Marketing and Sales:Develop and implement marketing strategies to promote services.Drive sales efforts and manage customer relationships.Quality Assurance:Ensure all services meet the highest quality standards.Implement continuous improvement processes.Achievements:Successfully grew the company from inception to a profitable business.Established partnerships with leading industry vendors.Led the company to achieve a [specific percentage] increase in revenue over [specific period].Implemented innovative solutions that resulted in [specific outcome, e.g., cost savings, improved efficiency, etc.].

 Lead Professional Service teams to achieve Department’s objectives, match business objectives with high performance. Develop work schedules and monitors work flow to achieve established goals & objectives Supervises and coordinates the day-to-day activities of delivery staff in an assigned region. Monitor employees' performance and provides ongoing feedback to the individual. Interact with team on a regular basis. Act as Service Delivery Manager to follow agreed scope with customers. Delegate duties and tasks within the team.

Egypt

 Lead Professional Service teams to achieve Department’s objectives, match business objectives with high performance. Develop work schedules and monitors work flow to achieve established goals & objectives Supervises and coordinates the day-to-day activities of delivery staff in an assigned region. Monitor employees' performance and provides ongoing feedback to the individual. Interact with team on a regular basis. Act as Service Delivery Manager to follow agreed scope with customers. Delegate duties and tasks within the team.

* Lead a System Admins, DB Admins, and Datacenter Admins teams to achieve section objectives and keep all operations running with high performance.* Reported all department tasks ( weekly and monthly ) directly to IT Director. * Active as a Project Manager in all projects in my department.* Manage installation and configuration of all servers, hardware and software as necessary to support operating systems, applications, and databases in a distributed computing environment.* Manage and monitor Data Center's components.* Manage, Monitor a virtual and physical platforms.* Provide technical expertise to 1st and 2nd line support staff.* Manage and implement system operations, upgrades, operating system patching, preventative maintenance, disaster recovery, backup procedures, capacity planning, network security, performance tuning, and problem diagnosis and resolution.* Monitor daily uses and performance of operating systems, servers and applications to determine areas for improvement and identify as well as recommend the required modifications.* Prepare and implement a security plan.* Thoroughly document procedures and maintain technical documentation, including systems configurations, installation procedures, systems specifications, HW/SW inventory, support logs, version control logs, as well as standard operating procedures. * Upgrade and develop infrastructure systems and services like Domain, DNS, DHCP from server 2003 to server 2008 R2.* Migrate all mail accounts from Exchange server 2003 to Exchange server 2010 platform.* Design, install, and manage Forefront TMG 2010 Server, Kaspersky Antivirus server* Verify stability, interoperability, security, and scalability of system architecture. * Register and clarify received incidents and undertake an immediate effort to successfully restore a failed service as swiftly as possible in order to minimize service breaches.* Prepare new projects.

Cairo

* RedesigntheActive Directory 2008, DNS, DHCP, Printing, and File servers and Install ADC for back up and load balancing.* Redesign, and manageTMG server.* Install and manageSCCM 2007.* Redesign, and manage Exchange server 2010.* Create Antivirus Server ( Kaspersky 2012 ).* Create another CAS server for load balancing, another HUB server for high availability, DAG for back up and high availability, and Edge server for security.

* Design, and Installing Domain environment 2008 with DNS, DHCP, Printing, and File servers.* Create Antivirus Server.* Create Disaster Recovery for System and Data.* Design, and Installing ISA server 2006.* Design, and Installing FTP server with Certificate server.* Design, and Installing Exchange server 2010.* Make all machines working stable.

 Installing and troubleshooting problem of Domain Controller ( excellent using Active Directory ) and all member servers like DNS, DHCP, RAS, ISA and Terminal server. Design, prepare and troubleshooting networks and configuration of routers and switches like Cisco and HP and install patch panel, rack, cable's RJ45 an so on. Analyze and solve operating system's problems like 98, Me, XP, Vista all versions, 7 all versions, server 2003 and server 2008. Teaching ICDL course + MS Outlook 2007.