Fady K. Email & Phone Number

Tel Aviv District, Israel

- Led a team of instructional designers to develop and deliver effective various training programs globally including onboarding, upskilling, ongoing training and knowledge retention.- Collaborated closely with compliance officers to identify and address training needs across different teams.- Successfully implemented risk-based training initiatives aligned with regulatory requirements.- Measured and analyzed training effectiveness to continuously improve programs.- Crafted and launched training policies to optimize training efficiency and learners' performance.

Israel

- Analyzed learning and performance data to assess training needs - Collaborated with subject matter experts to craft effective content- Utilized instructional design principles to develop learning solutions for diverse learner populations.- Designed and implemented interactive and engaging learning experiences using different modalities to enhance user performance and retention.- Managed learning management systems (LMS) to engage learners through gamification features in addition to tracking user learning KPIs and evaluating training effectiveness.

Israel

- Conducted thorough analyses to identify trends and opportunities for knowledge enhancement.- Provided ongoing coaching to employees across various teams to maximize knowledge retention, reduce- mishandlings and increase proficiency.

Israel

- Managed the KYC process for high-risk clients in Payoneer.- Conducted customer due diligence checks for new and existing customers.- Performed enhanced due diligence on high-risk accounts to mitigate compliance risks.- Reviewed and analyzed customer documents to verify identity and prevent fraud.- Researched and resolved any discrepancies in client information during the KYC process.- Utilized KYC software to maintain accurate records of client data and transactions.- Provided training and support to junior staff members on KYC requirements and best practices.

Israel

- Managed high volume of inbound customer inquiries via phone, email, chats and social media.- Localized customer-facing content into different languages. - Trained new customer service representatives on company policies and procedures.

Israel

Italy

- Training lead/head coach- Trainer/coach- Market analyst team lead- Market Researcher/Analyst

Master'S Degree, International Politics And Economic Relations

Completed with honors.

Postgraduate Degree, Digital Learning Sciences

Fully certified as an online tutor/trainer by the University of Macerata & University of Camerino - Italy

Bachelor'S Degree, Educational/Instructional Technology

Completed with honors.