EDUCATION:Ain Shams University - CairoDepartment of European civilization, Faculty of Arts.• Grade: Fair• Graduation Date: July 2012COURSES AND CERTIFICATES:• Greek language course.• Initial Training of Communication & Sales Skills.• Soft Skills Diploma from Netherlands Training Center of Human Development Hereby.• Training course for Customer Service by Wadi Degla Company.• Earned the Leaders preparation Diploma Certificate from Ain Shams University.• Earned Inspiring and Motivating Individuals course Certificate from Coursera.• Master of Business Administration completely in one course from Udemy.• Earned Project Management Professional (PMP) course Certificate from Udemy.• Trainee at Brilliance Business School To earn the Master of Business Administration. SKILLS:Dynamic, self-motivated and creative computer professional. I accomplish tasks with great sense of responsibility and always am expected to make a positive contribution and prove my efficiency as an asset to the organization• Professional discipline.• Good communicational skills.• Good interpersonal skills.• Ability to work within a team.• Ability to work under stress and consider more than one task at a time.CURRENT JOB:Senior Customer Service Representative at Wadi Degla Club.- Worked as customer service representative in Maadi branch specialist from November 2015 till 30/09/2019.- Promoted as a senior customer service in Lotus branch 1/10/2019 till 21/12/2019.- Working as a senior customer service representative in Demiat branch and helping in opening of this club from 22/12/2019 till 30/05/2020.- Returned to work as a senior customer service representative in Lotus branch from 1/06/2020 till now.Marketing Representative at Verdi Ceramic Company from September 2012 to October 2015.