Fady Riad Email & Phone Number

Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Australia

• Set-up the workshop to enable cost effective work flow that facilitates quick turnaround, is practical for employees, presentable and impressive to customers.• Implement processes and procedures that enable efficient and quality assured work.• Set individual targets for local technicians, monitor progress & results and supply feedback for clear direction & supervision. • Provide performance feedback and development opportunities to Service Technicians to facilitate the achievement of organisational and personal goals. • Manage the financial, physical & staff resources of the Head Office Service department to ensure resources are available to achieve department objectives. • Review work status reports & initiate necessary actions to achieve best possible equipment turnaround times. • Educate and train staff to ensure they understand and master new procedures and requirements. • Provide technical support for service technicians and customers as required • Develop and implement practices that provide customers with a high level service experience.

Melbourne, Australia

•Provided technical support to sales staff with parts identification. •Communicated with staff, suppliers and customers via email, telephone and facsimile to approach customer satisfaction.•Kept equipment available for use by inspecting and testing motors; completing preventive maintenance.•Repowering the power boats with new engines, transmissions and propulsion system.

Cairo, Egypt

•Installation of new systems including Commissioning / Re-Commissioning of the high and low range models of MTU and Mercedes Benz diesel engines including sea trials for ships and load test for power generator.•Supervised and managed technicians to ensure jobs were done perfectly to customer satisfaction and within the required time and budget.•Prepare on- job training for the team and transfer the new technologies and trainings to the staff, as well as preparing maintenance trainings (practical and sessions) for some clients upon their own requests and cost.

Master Of Business Administration - Mba, Business Administration, Management And Operations, Master'S Degree

Bachelor'S Degree, Mechanical Engineering

Graduated with the ability of providing efficient solutions to the development of processes and products, ranging from small component.

Short Course, Project Management Using Auto-Cad And Solid Works

Post Graduate Professional Developments, Mtu Diesel Engines (Marine And Generators)

Maintaining and overhauling a different ranges and models of mtu diesel engines with explanation of the ship wiring and controls