- Manage a team of over 30 people.- Oversee over 6 figures in daily cash flow.- Increased company revenue by 20% by pursuing valuable business opportunities.- Analyze data to make recommendations for improvement.- Achieve established KPI for company, regional team, and individual performance through teamwork and customer focus.

- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.- Evaluated client financial positions and identified most appropriate banking products.- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.- Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.- Built and maintained portfolio of loans to meet established goals and objectives.- Processed customer applications and approved loans in accordance with bank policy.

- Provide a distinctive client experience to ensure a consistent service level by engaging clients with smiling, facilitating courteous conversation, conducting both complex and standardized transactions while uncovering needs.- Understand the importance of Integrated Relationship Management (IRM) to ensure we seamlessly deliver Truist expertise and solutions for our clients’ unique needs.- Participate fully in all components of the established Truist Retail Community Bank Leadership Routines.- Additionally fulfill responsibilities of Teller.

- Ensures a consistent client service experience through primarily handling clients' transactional needs, including accepting deposits and loan payments, verifying cash and endorsements, cashing checks within limits, issuing money orders, cashier's checks and redeeming savings bonds.- Performs more complex transactions (with assistance as necessary) such as: large commercial deposits, ATM servicing, vault/cash ordering, teller cash recycler, close out transactions, cash advances, loan exception clearing.- Supports team sales process by making client calls, checking for client offers, and identifying client needs or opportunities by fulfilling the need or referring the client to the appropriate branch team members or specialist.- Participates fully in all components of the established Truist Retail Community Bank Leadership Routines.- Commits to advancing individual and product knowledge to better serve consumer and business clients by attending sales, service and product knowledge meetings and all applicable training classes and web-based learning.- Adheres to internal controls, operational procedures and risk management policies. Stays informed of all changes in policies and procedures to ensure compliance with current guidelines.- Serves as secondary contact for problem resolution. Handles proportionate volume of work based on branch demands.- Educates clients on digital, self-service solutions including ATMs, Online and Mobile banking to make banking easier and enhance their service experience.- Provides professional client service, ensuring a consistent experience by engaging clients with smiling, courteous conversation while conducting transactions and uncovering needs.

- Determined and assessed financial needs of clients and aided them with decisions on investments, savings, and insurance plans.- Learned about client money management techniques and how to make secure investments for a secure future.- Attended insurance meetings to learn about the new products offered by guardian.

- Exhibited leadership through effective communication with co-workers on how to handle situations differently in order to exhibit the Charleys core values - Communicated with and assisted guests in solving problems they might have experienced during their time at the restaurant- Helped foster a positive environment through maintaining focus in a fast-paced environment- Processed cashflow and credit card transactions while helping over 100 customers daily… Enabled accountability in over $1500 in daily sales revenue