Helping Dealerships optimize their performance, increase profitability and achieve sustainable growth in a competitive automotive market.

• Managed purchasing, Marketing, Sales and after-sales operations of a New and Used Vehicles trading dealership.• Oversaw forecasted goals and objectives for sales, gross, and key expenses on a monthly and annual basis.• Hired, motivated, counseled, and monitored the performance of all sales employees.• Understood, kept abreast of, and complied with federal, state, and local regulations that affect used-vehicle sales.• Directed and scheduled the activities of all department employees, ensuring proper staffing at all times.• Assisted individual salespeople in setting aggressive objectives and provided them with the support to meet these goals.• Developed, implemented, and monitored a prospecting and sales control system to ensure proper follow-up with all potential buyers.**Key Contributions** o Grew closing rate by 75% by implementing new sales scripts and negotiation training.o Doubled returning customers, leveraging Salesforce capabilities to improve client management practices.o Delivered outstanding client experiences, achieving the highest customer satisfaction scores in the department.

• Monitored sales activities to ensure that customers received satisfactory service.• Motivated and coached the team to achieve and exceed their targets and KPIs.• Established and implemented policies, goals, objectives, and procedures.• Assisted with sales promotions, marketing events, and new vehicle model launches.• Identified current and future customer requirements by establishing rapport with potential and actual customers.• Interacted with IMEA principals as business requirements.**Key Contributions**o Led the team with the digital transformation of the department.o Effectively met and exceeded business revenue plans by 20%.o Achieved a 15% increase in sales year-over-year.

• Managed all team member activities; developed, coached, and motivated to achieve revenue and customer experience goals.• Ensured that customers and prospective customers were treated with the highest levels of courtesy and professionalism.• Assisted the top management in promoting the New Showroom and the brand in the area.• Resolved customer concerns in a timely and empathetic manner.• Developed a good knowledge of the market, demand, and competition.• Developed processes to create efficiencies and achieve stronger results.**Key Contributions** o Achieved 100% BMW-VI.o Delivered outstanding client experiences, achieving the highest customer satisfaction scores in the department.o Exceeded sales targets by 83%, implementing consultative sales strategies to identify and meet client needs.

NISSAN | INFINITI | Renault • Served as an Acting Branch Manager, resolving problems, mediating staff disputes, and handling customer complaints.• Analyzed transactions to continuously find methods to simplify procedures, improve processes, and maximize resources.• Assisted the manager in showroom control while consistently meeting/exceeding sales goals.**Key Contributions**o Cultivated relationships with new and existing customers, resulting in a 15% increase in revenue.o Developed and implemented sales strategies to increase the number of new customers by 25%.

Bakery distribution SME // under Wooden Bakery Lebanon• Continuously identified and executed new opportunities for growth • Managed bakery distribution fleet• Built lasting relationships through performance and credibility. Developed positive rapport with people at all levels of responsibility• Cash collection control• Established and maintained a positive flow of communication• Listened to customers concerns and suggestions and met their queries

• Developed and implemented business sales strategies aimed at profitability • Took care of class, A hypermarkets dealers in my region• Developed meaningful relationships with existing and new customers• Managed the product sales and stock• Able to work autonomously as well as been a strong team member, able to display organizational planning skills and strong time management skills• Attended the product Management sales and Marketing Meetings

• President, Olida , Charcutier products• Duffour France, sweets products• Pere patriarche, Otard, Bollinger, Beverages• Worked under stringent time constraints, always exceeding deadlines and goals• Highly organized and able to thrive in a fast-paced, deadline-oriented environment. Displays and acts with initiative, integrity, and professionalism