Fady Youssef Email & Phone Number

Kuwait

United Arab Emirates

Helping Dealerships optimize their performance, increase profitability and achieve sustainable growth in a competitive automotive market.

Al Fujayrah, United Arab Emirates

• Managed purchasing, Marketing, Sales and after-sales operations of a New and Used Vehicles trading dealership.
• Oversaw forecasted goals and objectives for sales, gross, and key expenses on a monthly and annual basis.
• Hired, motivated, counseled, and monitored the performance of all sales employees.
• Understood, kept abreast of, and complied with federal, state, and local regulations that affect used-vehicle sales.
• Directed and scheduled the activities of all department employees, ensuring proper staffing at all times.
• Assisted individual salespeople in setting aggressive objectives and provided them with the support to meet these goals.

Dubai

• Monitored sales activities to ensure that customers received satisfactory service.
• Motivated and coached the team to achieve and exceed their targets and KPIs.
• Established and implemented policies, goals, objectives, and procedures.
• Assisted with sales promotions, marketing events, and new vehicle model launches.
• Identified current and future customer requirements by establishing rapport with potential and actual customers.
• Interacted with IMEA principals as business requirements.**Key Contributions**o Led the team with the digital transformation of the department.o Effectively met and exceeded business revenue plans by 20%.o Achieved a.

United Arab Emirates

• Managed all team member activities; developed, coached, and motivated to achieve revenue and customer experience goals.
• Ensured that customers and prospective customers were treated with the highest levels of courtesy and professionalism.
• Assisted the top management in promoting the New Showroom and the brand in the area.
• Resolved customer concerns in a timely and empathetic manner.
• Developed a good knowledge of the market, demand, and competition.
• Developed processes to create efficiencies and achieve stronger results.**Key Contributions** o Achieved 100% BMW-VI.o Delivered outstanding client experiences, achieving the highest customer satisfaction scores in the.

United Arab Emirates

• NISSAN | INFINITI | Renault
• Served as an Acting Branch Manager, resolving problems, mediating staff disputes, and handling customer complaints.
• Analyzed transactions to continuously find methods to simplify procedures, improve processes, and maximize resources.
• Assisted the manager in showroom control while consistently meeting/exceeding sales goals.**Key Contributions**o Cultivated relationships with new and existing customers, resulting in a 15% increase in revenue.o.

Lebanon

• Bakery distribution SME // under Wooden Bakery Lebanon
• Continuously identified and executed new opportunities for growth
• Managed bakery distribution fleet
• Built lasting relationships through performance and credibility. Developed positive rapport with people at all levels of responsibility
• Cash collection control
• Established and maintained a positive flow of communication

Lebanon

Lebanon

• Developed and implemented business sales strategies aimed at profitability
• Took care of class, A hypermarkets dealers in my region
• Developed meaningful relationships with existing and new customers
• Managed the product sales and stock
• Able to work autonomously as well as been a strong team member, able to display organizational planning skills and strong time management skills
• Attended the product Management sales and Marketing Meetings

Lebanon

• President, Olida, Charcutier products
• Duffour France, sweets products
• Pere patriarche, Otard, Bollinger, Beverages
• Worked under stringent time constraints, always exceeding deadlines and goals
• Highly organized and able to thrive in a fast-paced, deadline-oriented environment. Displays and acts with initiative, integrity, and professionalism