• Overseeing IT operations and infrastructure across diverse geographic regions to ensure seamless and secure operations.• Crafting long-term IT strategies that enhance the organization’s impact, scalability, and efficiency across regional programs.• Managing large-scale IT projects, from systems integration to cloud-based solutions, while ensuring adherence to budget and timelines.• Leading cross-regional teams and fostering a culture of innovation and collaboration to empower local offices with cutting-edge technology.• Strengthening cybersecurity frameworks to protect sensitive data and ensure compliance with global standards and regulations.• Partnering with global and regional leadership to support strategic decision-making with data-driven insights and technology solutions.• Mentoring and developing local IT teams, ensuring capacity-building and sustainability in every region.

• Strategically aligning IT systems with organizational goals to enhance operational efficiency and scalability.• Managing IT infrastructure, including networks, hardware, and software, to support regional offices and remote teams.• Implementing cybersecurity best practices to protect sensitive data and ensure compliance with global standards.• Leading IT projects, from needs assessment to deployment, in challenging and resource-constrained environments.• Collaborating with cross-functional teams to provide technical solutions that enhance program delivery and monitoring.• Training and supporting local IT staff to strengthen internal capacity and ensure sustainable operations.

• Created a PowerApps application from Microsoft Lists for Car Logs, Security Clearance and other lists• Office365 Admin for Middle East Region• Onboarding/Offboarding Process using Microsoft Forms and Microsoft Power Automate• Automated the Security Clearance Process with Approvals using Microsoft Power Automate• BOX.com SME for the Middle East Region• Meraki Administrator• SharePoint Online expert for the Middle East Region• Managing the Budget for the ICT Department• Team Management• Regional Server Admin Member• Lotus Notes Administrator - Managing Users, Groups, Mail-in databases - Setting Quotas - Monitoring Services• Active Directory Management - Managing Users, Computers, Security Groups• GPO Management - Creating, Editing Group Policies• Managing UniFi Controller - Adding new APs - Monitoring APs• Implementing & Configuring Spiceworks Inventory - Laptop Inventory (Brand, Model, Specs, Asset Tag, Owner, Software installed) - Switch Inventory - Server Inventory• Implementing & Configuring Spiceworks Network Monitor - Server Monitoring (CPU, Disk, Memory, Network) - Switch Monitoring (I/O, Packets) - Firewall Monitoring - Alerts Notifications• Supporting Employees• Service Desk (Service-Now) - Handling Incidents - Escalating incidents to proper groups• IT Asset Management

• Lotus Notes Administrator - Managing Users, Groups, Mail-in databases - Setting Quotas - Monitoring Services• Active Directory Management - Managing Users, Computers, Security Groups• GPO Management - Creating, Editing Group Policies• Managing UniFi Controller - Adding new APs - Monitoring APs• Implementing & Configuring Spiceworks Inventory - Laptop Inventory (Brand, Model, Specs, Asset Tag, Owner, Software installed) - Switch Inventory - Server Inventory• Implementing & Configuring Spiceworks Network Monitor - Server Monitoring (CPU, Disk, Memory, Network) - Switch Monitoring (I/O, Packets) - Firewall Monitoring - Alerts Notifications• Supporting Employees• Service Desk (Service-Now) - Handling Incidents - Escalating incidents to proper groups• IT Asset Management

• Administrator of Google Apps for Work - Creating Users - Permissions - Rules - Customizing Apps• Website Administrator• Hardware and Software Support

• Managing Cisco Call Manager• Troubleshooting network, systems, web, and other related matters• Networking• Servers Monitoring• Daily Backup• Servers Hardware Checkup• Website Administrator• CCTV Management

• Office 365 Sales• Microsoft Azure Sales• Pipeline Management• Creating Opportunities

• Support, ticketing, and inventory tracking and management• Troubleshooting network, systems, web, and other related matters• Networking• Manage Symantec Endpoint Protection• Creating Users on Active Directory• Managing DNS and DHCP Services• Spiceworks Specialist• Servers Monitoring• Daily Backup• Servers Hardware Checkup• Managing NCR Point Of Sales and Peripherals• IP Telephony• Cisco Call Manager Configuration

• Website Administrator• Help Desk Support• Backup Management• Servers Monitoring

• Administrator of Google Apps for Work - Creating Users - Permissions - Rules - Customizing Apps• Computer and Network Maintenance• Hardware Sales, Solutions and Services• Web Development• Formatting• Data Recovery• Backup• Help Desk Support

• HelpDesk Support• Maintained existing workstations• Responsible for backup• Implemented HP Webjetadmin• Installing and Configuring Windows Server 2008R2

• Router and switch configurations• Computer maintenance and diagnostics• Networking and POS Installations