Fady Alsaidi Email & Phone Number

Auckland, New Zealand

• Process Debtors receipts deposited directly into the company’s bank account.• Export transaction details to Excel and maintain a banking file for each day which details all transactions.• Identify the Debtor each deposit relates to in Exonet and Oracle. • Data entry of each deposit to the correct debtor’s account. • Allocating payments to the correct invoice. • Check branches recorded banking totals match amounts processed by the bank.• Raise admin fee credits after processing bank statement deposits and issue refunds and adjustment when required. • Liaising with locations for checking all payments have been entered prior to month-end. • Assist locations and clients with accounts queries as required. • Data entry for funeral arrangements invoices for locations requiring support.• Assist Administration Manager and Commercial Manager with as required for month-end process by issuing journals, data collation for Market Share Report and Daily Cases number. • Health and Safety Representative, Fire Warden and First Aid Officer.

U.A.E Former Royal Bank Of Scotland

Working in the capacity of a Customer Service Officer in Consumer Banking department at Sharjah Branch. • Work effectively to enhance the quality of the customer service offered.• Minimize the complaint rate by resolving customer issues within a turnaround time.• Responsible for cross selling banking products i.e. Accounts, credit cards, personal loan and investments keeping in mind banks process and policies as well as customer requirements.• To achieve and maintain the monthly cross selling target of 70% and contribute towards the business growth.• Responsible for retaining customers and in turn support business in increasing book value.• Lease with other departments of the organization to resolve customer’s issues.• Meet service standards set for the customer services area by taking ownership of customer problems and providing them with the final resolution.

Auckland, New Zealand

• Reconciling all outstanding orders and previous trades on a daily basis.• Market coverage for the AU and Non-Australian markets as required.• Printing, querying and booking trade confirmations for overseas orders.• Maintain agreed levels of productivity, timelines and accuracy in assigned tasks.• Assistance to other ASB Securities business units when required.• Ensure that ASB Securities adheres to all relevant rules and regulations set by any governing bodies.• Responsible for the compliance requirements for NZX, COMSEC, ASB and other regulatory authorities.

Auckland, New Zealand

• Perform reviews of system functionality designed by the Functionality Streams to validate a fit for PlaceMakers business.• Use the knowledge of PlaceMakers procedures and business requirements to add value to the design process.• Support the testing process of any system functionality.• Focus on business process changes primarily within the limits of existing system functionality.

Auckland, New Zealand

• Completing Daily Store Report including sales and cash balancing.• Completion of the Sales Analysis Report and bank reconciliation.• Issue credit requests if pricing is incorrect and/or freight charges have been incurred, then following up with the concerned supplier.• Other system and process analysis including Open Order Items and Special Orders.• Investigating invoicing errors and margin corrections.

Dubai, Uae

• Overall management for the teller area and cash balancing.• Ensure compliance with policies, procedures, manuals, audit and central bank requirements.• Custody of security items.• Achieving financial goals and targets assigned individually for all products and services offered by the bank.• Providing excellent customer service, contributing to development of client and ongoing business relationships.

Sharjah, Uae

• Performing all financial transactions.• Handling all exchange related transactions.• ATM cash maintenance, availability and balancing.• Issuing drafts and manager cheques.

Diploma In Business Administration, Finance Major

Graduate Diploma in Finance.

Bachelor In Economics & Commerce, Business Admin. Major

Bachelor Degree in Economics and Commerce, Business Administration major.