Fady Mourad Email & Phone Number

Dubai, AE

Dubai, United Arab Emirates

• Responsibilities:
• Own all plans and strategies for developing business and achieving the company’s sales goals.
• Assists in the development of the sales plan. Prepares forecasts and KPI reporting for GM.
• Build process and funnel for manual top-down reach out, onboarding, activation, and expansion.
• Evangelize the product and personally help close largest deals.
• Work collaboratively across teams - including Engineering, Project and Marketing.

Dubai, United Arab Emirates

• Achievements:
• Successfully launched and promoted a new SaaS-based product line, contributing to a 20% revenue growth within the first year.
• Secured valuable contracts and drove substantial revenue growth by skillfully managing and qualifying Requests for Proposals (RFPs).
• Collaborated with SaaS providers to enhance our product offerings and meet the evolving needs of clients.
• Improved team productivity by 15% through the implementation of professional development initiatives.Responsibilities:
• Conduct market research and competitor analysis to identify emerging trends, market gaps, and growth opportunities.

Dubai, United Arab Emirates

• Achievements:Achievements:
• Spearheaded a remarkable 10% quarterly sales growth, consistently expanding the portfolio to AED 50 million. This success was a result of facilitating interdepartmental collaboration, securing high-value accounts.
• Received recognition for outstanding performance and dedication, earning company awards for top sales achievements and exceptional customer satisfaction.
• Played a pivotal role in the successful launch and execution of significant telecom projects, overseeing resource coordination and ensuring timely project delivery.Responsibilities:
• Established and maintained strategic relationships with top-level executives, including CXOs and senior management, enhancing client satisfaction and loyalty.
• Managed and nurtured relationships between various ISPs internationally, ensuring seamless productivity and successful project deliveries.

Dubai, United Arab Emirates

• Adept at conducting market research, gathering customer feedback, and assisting in the development of successful product strategies. Committed to delivering high-quality products that meet customer needs and drive.
• Conduct market research and competitive analysis to identify market trends, customer needs, and opportunities for product improvements.
• Lead product improvement initiatives by analyzing user data, conducting usability testing, and gathering insights from customer support and sales teams.
• Analyze product performance metrics, KPIs, and customer feedback to recommend and execute strategic improvements.
• Implement creative solutions to address customer pain points, enhance user experience, and stay ahead of competitors in the market.
• Assist in the planning and execution of successful product launches, ensuring all marketing materials, sales collateral, and documentation are prepared effectively.

Dubai, United Arab Emirates

• Accomplished Sales Professional with a demonstrated history of consistently surpassing sales objectives and fostering enduring client partnerships. Proficient in proactively identifying and capitalizing on new business.
• Develop and nurture strong client relationships, serving as a trusted advisor and addressing customer needs with tailored solutions.
• Conduct thorough market research and competitive analysis to identify emerging trends and opportunities for business expansion.
• Cultivate and maintain a robust pipeline of potential clients through effective networking, cold calling, and attending industry events.
• Actively manage and upsell existing accounts, ensuring high levels of customer satisfaction and fostering long-term partnerships.
• Drive the full sales cycle from prospecting and lead generation to contract negotiation and deal closure, consistently exceeding quarterly and annual sales targets.

Dubai, United Arab Emirates

• Detail-oriented and proactive IT Help Desk Agent Intern with a passion for providing top-notch technical support. Quick learner and excellent problem solver, capable of resolving a wide range of IT.
• Assisted in conducting training sessions for employees to enhance their technical skills and familiarity with IT resources.
• Conducted routine system checks and tests to identify potential issues and ensure optimal system performance.
• Assisted in maintaining and updating the company's knowledge base and IT documentation for future reference.
• Assisted in setting up and configuring new hardware and software for employees, ensuring smooth onboarding processes.
• Responded to support tickets and inquiries via phone, email, and ticketing system, documenting all interactions and resolutions.

Ajman, United Arab Emirates

• Provided end-user support over the phone, diagnosed and resolved technical issues, ensured adherence to SOPs, and escalated critical problems for immediate resolution.Responsibilities:
• Deliver service & support to end-users over the phone.
• Ensure proper handing/taking-over on the pending tickets (End to End ownership).
• Gather customer's information & determine the issue by evaluating & analyzing the symptoms.
• Interact with customers to provide & process information in response to inquiries, concerns & requests about products/services.
• Diagnose & resolve technical hardware/software issues involving internet connectivity, email clients, leased line & more.

Master Of Science - Ms, Information Systems Management

Bachelor Of Science - Bsc, Computer Science