Responsibilities:• Own all plans and strategies for developing business and achieving the company’s sales goals.• Assists in the development of the sales plan. Prepares forecasts and KPI reporting for GM.• Build process and funnel for manual top-down reach out, onboarding, activation, and expansion.• Evangelize the product and personally help close largest deals.• Work collaboratively across teams - including Engineering, Project and Marketing.• Establish the inbound lead requirements needed to meet sales objectives.• Provide full visibility into the sales pipeline at every stage of development.• Establish and foster partnerships and relationships with solution service providers and key customers both externally and internally.

Achievements:• Successfully launched and promoted a new SaaS-based product line, contributing to a 20% revenue growth within the first year.• Secured valuable contracts and drove substantial revenue growth by skillfully managing and qualifying Requests for Proposals (RFPs).• Collaborated with SaaS providers to enhance our product offerings and meet the evolving needs of clients.• Improved team productivity by 15% through the implementation of professional development initiatives.Responsibilities:• Conduct market research and competitor analysis to identify emerging trends, market gaps, and growth opportunities.• Monitor and analyze key performance indicators (KPIs) to assess business development effectiveness and provide actionable insights for continuous improvement.• Lead cross-functional teams in the end-to-end launch of new product lines, resulting in a 20% revenue growth contribution within the first year.• Collaborate with the marketing team to develop sales collateral and presentations that enhance the company's brand image and sales performance.• Manage and qualify Requests for Proposals (RFPs), crafting winning strategies, emphasizing competitive advantages, and securing successful deals and business growth.• Implement professional development initiatives, providing guidance, mentorship, and support to enhance team skills and foster career growth, resulting in a 15% improvement in team productivity.

Achievements:Achievements:• Spearheaded a remarkable 10% quarterly sales growth, consistently expanding the portfolio to AED 50 million. This success was a result of facilitating interdepartmental collaboration, securing high-value accounts, enhancing product offerings, consistently exceeding revenue targets and strategically integrated SaaS-based solutions, showcasing versatility in driving revenue across diverse technological landscapes.• Received recognition for outstanding performance and dedication, earning company awards for top sales achievements and exceptional customer satisfaction.• Played a pivotal role in the successful launch and execution of significant telecom projects, overseeing resource coordination and ensuring timely project delivery.Responsibilities:• Established and maintained strategic relationships with top-level executives, including CXOs and senior management, enhancing client satisfaction and loyalty.• Managed and nurtured relationships between various ISPs internationally, ensuring seamless productivity and successful project deliveries.• Negotiated contracts and pricing to secure high-value deals with key accounts, optimizing revenue and profit margins. Conducted regular business reviews with clients to understand their evolving needs and aligning telecom services and solutions accordingly.• Managed and nurtured relationships with various ISPs internationally to ensure seamless productivity and successful project deliveries.• Collaborated with cross-functional teams to ensure the successful launch and implementation of major telecom projects, coordinating resources and ensuring timely project delivery.• Managed and qualified RFPs, crafting winning strategies, defining the business's competitive advantages, and securing successful deals and growth.• Cultivated and maintained a robust pipeline of potential clients through effective networking, cold calling, and attending industry events.

Adept at conducting market research, gathering customer feedback, and assisting in the development of successful product strategies. Committed to delivering high-quality products that meet customer needs and drive business growth.Responsibilities:• Conduct market research and competitive analysis to identify market trends, customer needs, and opportunities for product improvements.• Lead product improvement initiatives by analyzing user data, conducting usability testing, and gathering insights from customer support and sales teams.• Analyze product performance metrics, KPIs, and customer feedback to recommend and execute strategic improvements.• Implement creative solutions to address customer pain points, enhance user experience, and stay ahead of competitors in the market.• Assist in the planning and execution of successful product launches, ensuring all marketing materials, sales collateral, and documentation are prepared effectively.

Accomplished Sales Professional with a demonstrated history of consistently surpassing sales objectives and fostering enduring client partnerships. Proficient in proactively identifying and capitalizing on new business prospects, while strategically nurturing existing accounts for sustained revenue growth.Responsibilities:• Develop and nurture strong client relationships, serving as a trusted advisor and addressing customer needs with tailored solutions.• Conduct thorough market research and competitive analysis to identify emerging trends and opportunities for business expansion.• Cultivate and maintain a robust pipeline of potential clients through effective networking, cold calling, and attending industry events.• Actively manage and upsell existing accounts, ensuring high levels of customer satisfaction and fostering long-term partnerships.• Drive the full sales cycle from prospecting and lead generation to contract negotiation and deal closure, consistently exceeding quarterly and annual sales targets.

Detail-oriented and proactive IT Help Desk Agent Intern with a passion for providing top-notch technical support. Quick learner and excellent problem solver, capable of resolving a wide range of IT issues.Responsibilities:• Assisted in conducting training sessions for employees to enhance their technical skills and familiarity with IT resources.• Conducted routine system checks and tests to identify potential issues and ensure optimal system performance.• Assisted in maintaining and updating the company's knowledge base and IT documentation for future reference.• Assisted in setting up and configuring new hardware and software for employees, ensuring smooth onboarding processes.• Responded to support tickets and inquiries via phone, email, and ticketing system, documenting all interactions and resolutions.

Provided end-user support over the phone, diagnosed and resolved technical issues, ensured adherence to SOPs, and escalated critical problems for immediate resolution.Responsibilities:• Deliver service & support to end-users over the phone.• Ensure proper handing/taking-over on the pending tickets (End to End ownership).• Gather customer's information & determine the issue by evaluating & analyzing the symptoms.• Interact with customers to provide & process information in response to inquiries, concerns & requests about products/services.• Diagnose & resolve technical hardware/software issues involving internet connectivity, email clients, leased line & more.• To ensure Standard Operating Procedures are followed 100% in providing resolution to the customer & make sure all queries/complaints are handled as per operational requirements.• Highlight on issues which are persisting & needs immediate resolution & escalate to top management as required depending on the gravity of the issue.• Ability to do effective follow up & update status-report & ensure that the productivity levels are maintained.