• Managed and grew a $5M+ portfolio of strategic commercial customers through effective relationship building, account management, and customer success.• Built working relationships with top executives at the organizations under my patch • Developed a deep understanding of customer needs and business objectives during bi-annual CBRs and Technical Health Checks in order to identify opportunities for better protecting my clients with Proofpoint solutions• Worked closely with cross-functional teams including sales engineers, customer success, and marketing to ensure customer satisfaction and to drive revenue growth by fixing bugs and adding new features to products• Maintained accurate and up-to-date customer information in Salesforce• Attended industry events and conferences to stay up-to-date on the latest industry trends in Cyber Security and networked with customer CISOs.

-Portfolio Manager for Infosys's Workplace Transformation Practice in North America for the Retail, Consumer Goods, Logistics, Services, Utilities, Resources, and Energy verticals.-Solution selling with key revenue, margin, and digital KPIs. Leveraging of hunting and farming strategies across verticals. -Thought leader in Digital Collaboration Hub, Client Transformation, Employee Experience, Cloud Migrations, Corporate Governance, Enterprise Storage Solutions, RAAS, DAAS, BYOD, Managed Services, and WVD.

Impacted business growth by amplifying customer & partner lifetime value. Supported business growth by identifying new opportunities via sales campaigns and social sites. Championed partner co-selling and building strong and active networks with customers and partners. Credible adviser to customers technology as they relate to their business leads within their specific industry. Managed territory planning & campaign execution initiatives. Exhibited excellence as a Microsoft Digital Seller, driving integrated customer planning to exceed cloud growth targets and gain competitive market share. Anticipated market changes to drive new relevant solutions to customers with respect to their specific industry. Maintained and developed solution area expertise in Modern Workplace - O365, EMS, PowerBI, Surface, Windows 10 Expanded sales capability by continuously developing Industry knowledge, customer insights, and selling skills. Delivered technologically compelling presentations and demos to customer to identify and addressed customers' questions and knowledge gaps with regards to Microsoft Solutions.Engaged with clients nationwide to deliver best in class Microsoft solutions to meet the needs of each individual client and their respective industry.Expert in Digital Transformation, GDPR requirements, leading customer engagements calls, and researching client industry needs to provide a compelling narrative for a cloud migration.

Sr. Sales Enablement resource focused on establishing new partner relationships with the focus on adoption of the Bittitan Migration Wiz product and growing MSP subscription revenue for the US West Territory. Worked to provide relevant feedback from the field and partners to product development and support teams to add new features or resolve product design issues. Facilitated migrations through the use of Azure, MS Powershell, On premise Exchange and Lotus Domino to Amazon Web Services, Office 365, and Google Suite. Proactively developed and planned account planning activities to support platform adoption and provided technical insight to Sales team.

Managing and leading a team of highly skilled web\​messaging\​operational engineers located across three continents to deliver support, quality assurance, user acceptance testing, beta and limited release initiatives, and front end development support for the family of Veritas products including:- Cloud Enterprise Vault E-Disovery Products- On Premise Cloud Tools (CloudLink, FolderSync, O365 Sync, Lync Sync etc..)- Cloud Archive Web Suite – Discovery.Cloud Personal.Cloud Manage Administration- Information Fabric and Information Map – Cloud Enterprise Data Analytics - Symwise Knowledge Management SystemsProvided strategy for the support of Implementation PMs, Frontline Analysts, and Technical Account Managers to escalate issues via Salesforce across several locations across the globe. Created management strategies to document workflow processes using Box.com, SalesForce, MS Team Foundation Server, JIRA, and Confluence. Maintained team focus and productivity through two acquisitions, one major split (from Symantec), and three organizational culture cascades. Developed a strategy for the efficient management of client feature requests, BUG reporting, and issue prioritization while working closely with development and client response teams to ensure urgency is relayed across the escalation path. Greatly improved the collaboration between client facing team and development teams through relevant information gathering and sharing, value driven collaboration meetings, and quality assurance efforts which resulted in a client driven product strategy. Led training efforts to improve the overall knowledge of the client facing teams to positively affect client satisfaction scores and first call resolution metrics.

•IT acquisition management including application standardization and remote office inclusion tasks such as technology orientation and IT acclimation. •Planning and implementation detailed upgrade methodologies for the Interg Medical Suite. •Managing IT infrastructure modification projects such as network upgrades, Active Directory Group Policy Rollouts, network monitoring implementation, Exchange server updates and upgrades, and backup management using NetBackup. •Making recommendations on process improvements using new innovations in technology for the benefit of the overall business such as an enterprise wide paperless document management and working with ADP to streamline payroll tasks. •Working extensively to improve imaging repository storage and performance through improved remote office connectivity and managing an EMC SAN upgrade project.

Provided project planning and support for an enterprise wide Disaster Recovery initiative heavily involving the virtualizatioin of core business applications and replication between a secondary co-location in NM.

•Managed the procurement, deployment and configuration of a Double Take Enterprise solution. This solution ensures SLAs are met through a proprietary replication topology that enables a server’s services to be failed-over to hardware in a remote location•Developed a detailed disaster recovery plan which manages failing over a complete site to a collocation across five states. •Prepared G4S for client audits by developing a testing scenario to showcase and simulate a possible failover. •Prepared SQL backend databases and transaction logs to be backed up via SQL SP so that they can be restored in the event of an emergency.•Worked with upper management to develop the best strategy to maintain the highest level of service to the client during an outage while ensuring data integrity.•Designed team specific processes to be followed during a failover initiation which were aligned with the business model and kept the data from unnecessary vulnerabilities.

Manage client projects in the deployment of data forensic software such as Discovery Radar, GETS, Attenex and Clearwell. These applications required deployment and configuration of SQL, Citrix Metaframe, and Windows 2008. Extensive experience supporting international engagements and clients. Managing client needs via conference calls, meetings, and technical analysis of business requirements via regression models using client data. Responsible for Windows 2003 Active Directory environment. Configured GPOs for application support and user/computer policies. Managed site-to-site replication. Migrated FSMO roles. Configured additional domain controllers. Managed DNS, DHCP, WINS and tested Windows 2008 and WDS. Setup multiple OUs and AD security across two domains. Worked on the Six Sigma team to improve overall efficiency in meeting client needs through help desk process reviews and recommended application improvements to streamline congruent methodologies. Worked closely with the Systems Architect to test and develop an enterprise class VMWARE solution which was customized to meet the business needs of the organization while reducing power consumption and heat output.Evaluated project implications and calculated ROI to recommend course of action for upper management while also working to develop a 3 and 5 year scale IT roadmap.Completed an executive summary on organizational leadership and culture within the IT department to help recommend a change management solution for upper management.

• Supported and maintained a multi-server environment spanning two cross country datacenters• Worked collectively with my team to ensure successful international deployments of SAP GUI .• Setup and administered multiple VMWare farms with clustered nodes and attached SANs • Maintained upgraded and supported 3 tier Mercury Application Servers which included Mercury Quality Center and Quicktest Professional• Managed various IT projects which included but is not limited too, service pack testing and deployments, SQL server installation and migrations, and SAP Portal disaster recovery planning. • Provided support for the SAP Basis and Unix teams as needed on NT• Provided support and administration for Mercury applications such as Quality Center, Test Director and Load Runner

• Supported and maintained a multi-domain Windows 2003 Active Directory environment• Installation, configuration and administration of a large VMWARE environment with over 30 production Virtual Machines. Related experience includes Physical to Virtual migrations and Virtual to Virtual moves using Vmotion.• Maintain and support multiplatform hardware environments including IBM, Dell and HP Proliant Servers, Blade servers, and SAN.• Deployed and configured a wide array of application systems throughout the enterprise and efficiently worked with vendors to provide the most optimal performance for the end-user . • Provided key support during a major Data Center move to a third part co-location to support the size and growth needs of the organization.

Supported and maintained a multi-site Windows 2003 Active Directory domain with locations in London, Paris, Hong Kong and Sydney.•Installation, configuration and administration of Windows Exchange 2003 for corporate email within the multi-site locations.•Maintain and support multiplatform hardware environments including IBM, Dell and HP Proliant Servers, workstations and laptops. •Preformed configuration changes and maintenance on Cisco PIX firewall which provided VPN backbone connectivity between remote sites.•Planned SQL server design, migration and infrastructure for multiple two and three tier applications•Desktop support, web development, and IIS Web server application configuration.•Utilize Microsoft Terminal services for remote administration and support.•Responsible for research acquisition and configuration of all new network and server hardware systems.•Altiris Deployment solution administrator, Facsys Administrator, MS Term Server Admin, Group Policy/Active Directory Admin.

•Collaboratively planned, orchestrated, and implemented the network infrastructure for Pacific Sunwear’s new corporate and distribution center facilities.•Administered servers in a multi platform environment including: Windows NT 4.0, Windows 2000 and 2003, variation of Linux, and IBM’s AIX.•Lead project planner for all major I/S application deployments including: Lotus Domino, Microsoft Great Plains, and Windows 2003 Active Directory Migration.•Coordinate; execute the migration and conversion of a 500+ user environment from Novell Netware to Windows2000 Professional, Windows XP, and Windows2003.•Solely responsible for the administration and maintenance of the Active Directory collaboration and Domain Servers, McAfee Active Virus Defense suite, Lucent Technologies GS3I Phone Switch and the Audix phone messaging system.•Utilize Citrix for remote administration and support.

Provided EMT and paramedic services to Marines on base at Marine Corps Air Ground Combat Center in 29 Palms CA. Ran sick call, prescribed medication for common ailments, preformed basic surgeries, provided emergency medical services in the field during joint military exercises in extreme weather environments.