Faedra Thomas Email & Phone Number

Reston, Va

• Responsible for the management and timely delivery of all project deliverables in a matrixed engineering organization• Primary point of contact for all status reporting to multiple levels of project stakeholders. Lead project advocate to remove roadblocks, and ensure projects are delivered on time, within budget, adhere to high-quality standards and meet customer expectations• Responsible for implementing industry standard project management best practices, processes and… Show more • Responsible for the management and timely delivery of all project deliverables in a matrixed engineering organization• Primary point of contact for all status reporting to multiple levels of project stakeholders. Lead project advocate to remove roadblocks, and ensure projects are delivered on time, within budget, adhere to high-quality standards and meet customer expectations• Responsible for implementing industry standard project management best practices, processes and methodologies• Manage a team of people and communicate well with management, sales organization and Red River’s valued customers• Responsible for the communication and timely escalation of project issues and risks to insure the continued stability of all work efforts• Full lifecycle management of infrastructure deployments from procurement, delivery, installation, configuration and testing meeting industry standard project management best practices, processes and methodologies Show less

Frederick, Maryland, United States

Business Process Management:• Reviewed and verified documents, correspondence, and inquiriessubmitted by external clients, ensuring compliance with state and government regulations, internal policies, and technical requirements• Participated in managing complex underwriting procedures, organizational clearances andsystem approval processes for new business inquiries, ensuring continued progress for over 115policies dailyClient Liaison and Communication:•… Show more Business Process Management:• Reviewed and verified documents, correspondence, and inquiriessubmitted by external clients, ensuring compliance with state and government regulations, internal policies, and technical requirements• Participated in managing complex underwriting procedures, organizational clearances andsystem approval processes for new business inquiries, ensuring continued progress for over 115policies dailyClient Liaison and Communication:• Responsible for all communication and liaison duties for the New Business team, leading andmanaging on average 115 cases that require agency-wide distribution in order to achieve pre-defined productivity, quality, and time service standards for successful and final disposition. Show less

Pittsburgh, Pennsylvania, United States

Client Relations and Customer Support:• Leverage propriety CRM (Customer Relationship Management) applications to managecustomer accounts and policy information• Investigate and resolve member inquiries through correspondence and policy research• Advise customers regarding policy and benefit information for multiple medical, prescription,dental and vision plansBusiness Process Monitoring:• Coordinate internal activities necessary to resolve inquiries and… Show more Client Relations and Customer Support:• Leverage propriety CRM (Customer Relationship Management) applications to managecustomer accounts and policy information• Investigate and resolve member inquiries through correspondence and policy research• Advise customers regarding policy and benefit information for multiple medical, prescription,dental and vision plansBusiness Process Monitoring:• Coordinate internal activities necessary to resolve inquiries and provide accountswith service solutions• Identify errors in policy guidelines and implement solutions by collaborating with team members and leaders Show less

Pittsburgh, Pennsylvania, United States

Research and Project Coordination:• Researched items defined by the head curator for inclusion in collections• Ensured shipping and inventory of artifacts arrived prior to established deadlines• Provided detailed project status reports to the executive team• Catalogued and inventoried artifacts from collections• Conducted onsite historical research on artifacts for inclusion in projects, in-person research spanned various educational institutions throughout Pennsylvania… Show more Research and Project Coordination:• Researched items defined by the head curator for inclusion in collections• Ensured shipping and inventory of artifacts arrived prior to established deadlines• Provided detailed project status reports to the executive team• Catalogued and inventoried artifacts from collections• Conducted onsite historical research on artifacts for inclusion in projects, in-person research spanned various educational institutions throughout Pennsylvania and Ohio Show less

State College, Pennsylvania, United States

Record Keeping and Administration• Aided exhibit designers in gallery arrangements• Categorized mediums of art• Processed condition reports• Responsible for archival of annual revisions• Detailed records of customer engagement and participation• Enumerated and categorized the annual art reports and gallerysubmissions