Frances (Fae) Esparza, Mba Email & Phone Number

Plano, TX, US

Redmond, Washington, US

• Drove significant customer success, boosting satisfaction by 60% (NPS: -50 to +57) and surpassing 70% adoption targets for the DAX Copilot an AI-powered product.
• Drove revenue expansion for the DAX Full-Service product, securing 150 additional licenses (+$19,750/mo, +3% annual increase).
• Collaborate cross-functionally to align resources and optimize the customer experience with DAX Copilot.
• Proactively developed customer engagement strategies and a workforce development bootcamp for AI product success.
• Consistently achieve DAX Full Service operations success metrics (TAT, quality, NPS, account management).

Burlington, Massachusetts, US

• Reported to the VP of Insurance Department and led varied projects and programs that would meet TJC's Environment of Care requirements, minimize business interruptions, and reduce water damage. Provided program updates.
• Launched a new Management Services Organization (MSO) program, creating awareness about new services offered to affiliate private practice physicians. Facilitated meetings among the Physician Advisory Committee (PAC).
• Developed and managed relationships with senior business leaders and established consistent communication to align program objectives and initiatives throughout the healthcare system.

Boston, MA, US

• Managed operations for the Division of Urology, Colon and Rectal Surgery, General Surgery, Surgical Oncology, Interventional Pulmonology, and Thyroid Nodule Clinic. Partnered with the Lead Ambulatory Nurse Leader and.
• Partnered with division managers to improve frontline workflow and patient satisfaction scores (Press Ganey Scores).
• Redefined personnel roles and responsibilities to increase overall efficiency.
• Appointed to the High-Level Disinfectant (HLD) Committee to streamline, standardize, and implement safe practices for departments performing HLD. Instilled a Safety Culture and training programs to enhance teamwork and.
• Partnered with the lead RN and medical director to improve operations and patient experience.

Boston, MA, US

• Reported to the Executive Director of Ambulatory Services and Employee Experience. This position coordinated projects and interdependencies and planned and monitored the Ambulatory Float Pool and Ambulatory Onboarding.
• Directed a project management team charged with centralizing practice management resources and standardized best practices for onboarding new hires for the ambulatory division.
• Supervised, hired, directed, and coached a successful pipeline of qualified frontline candidates (30 direct reports) to meet the immediate needs of short-staffed departments and satisfy permanent open positions..
• Participated in the Ambulatory Management Systems Committee and Frontline Positions Workgroup.
• Managed the program’s budget, which identified an opportunity to lower overhead costs during monthly variance reports review. This led to creating an internship program for the ambulatory float pool and standardizing.

Austin, TX, US

• Created the Health and Wellness Interdisciplinary Symposium for National Children's Dental Health Month. The symposium built effective relationships with area specialists and created a collaborative network.
• Facilitated communication among the staff, prepared agendas for team meetings, and led training sessions for new team members.

Master Of Business Administration - Mba, Managerial Leadership

Bachelor'S Degree, Health Management