Fagun Patel Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

• Work effectively with internal and external clients to ensure delivery of agreed outcomesWork effectively with internal and external clients to ensure delivery of agreed outcomesMonitor & Manage OTD Dispatch serviceJeopardy mange Escalation & Fast Track work and monitoring until closureManage & Support OTD WO ReallocationReview & Prioritize Escalated WO Management of escalations regarding short term supply deficiencies or excesses Review and action WO incompletes with reasonsEnsuring the field force completes all jobs within the SLAEnsuring the field force remains highly utilizedEvaluate & Action Field Emergency ResponseEnsuring subcontractors are achieving high completion rateEnsure all day to day operational activities are executed effectively and appropriate records and approvals are in placeEnsure delivery of the client’s operational KPI targets on a daily / weekly / monthly basis in a cost-efficient wayCreating Dashboard In SNOW but not limited to, Monitoring WO validation activities, Monitoring the end dates of Assurance ToW, Tracking ToW volumesCreating Reports in SMAX but not limited to, Viewing the status of WOs due on the present day, Viewing a list of FT with their details, Viewing the WOs details, Viewing a list of Assigned WOs that are note drippedManage WO pre-readiness Activities in SNOW

Melbourne, Victoria, Australia

Develop Service Agreements and Allocate Service bookings based on participant’s plan on the NDIS Package/coordinatorsHandling budget, invoice, billing, data entry, scheduling shifts and service booking through Brevity care software, Ad Hoc Tasks for Brevity care Software Systems Set up and management of care plansEnsure accuracy through the software reporting systemManage NDIS client packages through the portalKeep track of changes in pricing in relation to packagesReview ongoing funding and follow up with stakeholdersPrepare data reports and analysis activities as required and timely update company’s policy and procedureDocument Complianceprovide training and support of staff on systems as requiredMaintain positive relationship with Local Area CoordinatorsResponsible for collection of data, discussion and reporting of information about participants and staffLook for an appropriate support worker and responsible for arrange and take an interview

Melbourne, Australia

Manage Oracle DBMS & Client's RecordsDashboard Reporting and Client AnalyticsAnalysis to generate new business opportunities in the context of market trendAdministrative tasks such as formatting word documents, proficient use of online database system and corresponding with clients

Melbourne, Australia

Practical work experience on using VETtrak and Vet enrol systemsEnsuring that processes aligned with student data entry, uploads and associated funding claims are effectively implemented and aligned with internal processes and government funding contractsAuditing data related to student activity and corresponding government funding to ensure its accuracy and making suggestions for improvements to processes where required Working alongside with the marketing team to gather data on salesCollecting and analysing dataDeveloping reports and presentations on student’s activity for management that will aid in making informed decisions about business improvements and providing training and daily support to the data quality teamIdentify gaps in the current market and identifying trend

Australia

Client: Reinvention Network, Melbourne Project: Re-engineering Business Practice for Cloud based Network Operations Enhance enterprise competitiveness by orchestrating internal activities that also build on new external developmentsGathered client requirement and actively contributed in project scoping and planningDesigned, developed and unit tested the organization level Podio tool, Base-Came and Dropbox

Ahmedabad Area, India

Build contracts with potential clients to create new business opportunitiesMaintain knowledge of all product and service offerings of the companyPlanning and overseeing new marketing initiativesResponsible to write reports and provide feedback to upper management

Master Of Technology, Information Systems, 5.7 Gpa

Activities and Societies: Federation India Merit Scholarship (20%) Awards: Academic appreciation for remaining under top 15%

Bachelor'S Degree, Electrical, Electronics And Communications Engineering, 7.4 Cgpa

Activities and Societies: Selected in Gujarat Technological University's International experience program which allowed me studies two.

Electronics & Communications

International Exchange Program