𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:Leads digitization and automation initiatives to enhance process efficiency and boost productivity.Oversees RFI and RFP processes for operational system projects, performing comprehensive technical evaluations to implement innovative technologies.Manages the deployment of new systems within the operational sector, ensuring smooth integration with existing infrastructure.Monitors and assesses the performance impact of new systems, identifying opportunities for continuous improvement.Aligns system and license demand with organizational priorities, optimizing resource allocation.Directs the operation and maintenance of Operational Support Systems (OSS), ensuring system reliability and performance.Enhances systems related to workforce and fault management, improving resource utilization and issue resolution.Represents the operational sector in strategic programs and projects, ensuring alignment with company objectives.Ensures compliance with cybersecurity protocols, Corporate & Analytical Data standards, and Technology Strategy & Architecture in OSS tools.Regularly assesses operational tools and systems to guarantee performance optimization and regulatory compliance.

𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:Directed cross-functional teams through every stage of project execution, from initiation to completion.Developed detailed project plans, efficiently managed resources and budgets, ensuring timely and successful project outcomes.Implemented robust data quality control processes to maintain system-wide accuracy and consistency.Collaborated with stakeholders to define project objectives, provide regular updates, and proactively address risks and issues.Introduced best practices and process improvements to enhance project efficiency and data quality standards.Established and enforced guidelines for data handling and reporting to ensure compliance and accuracy.Led and mentored a team of project managers and data quality analysts, promoting professional development and team collaboration.Identified potential risks and developed mitigation strategies to meet project and data quality goals.Ensured adherence to organizational policies, industry standards, and regulatory requirements in all projects and data practices.Continuously monitored project performance and data quality metrics to drive improvements and achieve key targets.

𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:Led and mentored a team of engineers and technical specialists, fostering a collaborative and high-performance culture.Set clear objectives, provided regular feedback, and supported continuous professional development for the team.Developed strategic plans to enhance remote resolution and auto activation systems, staying updated on industry trends and emerging technologies to ensure system efficiency.Oversaw the design, implementation, and ongoing optimization of remote resolution and auto activation systems.Identified and addressed system bottlenecks, driving performance and reliability improvements.Collaborated with IT, customer support, and product development teams to align system operations with business objectives and customer needs.Managed projects involving system upgrades, integrations, and new deployments, including project planning, resource allocation, and milestone tracking.Provided technical leadership and guidance in troubleshooting and resolving complex system issues.Established and tracked key performance indicators (KPIs) to evaluate system performance, leveraging data to drive improvements.Enhanced the customer experience by minimizing downtime, improving system responsiveness, and delivering high-quality support through optimized remote resolution and auto activation systems.

𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:Led, mentored, and motivated a diverse team, promoting high performance and engagement.Conducted regular performance reviews, provided constructive feedback, and supported ongoing professional development.Oversaw daily operations to ensure efficient telecom service delivery and resolved operational issues promptly.Implemented process improvements to enhance service quality and streamline operations.Managed customer interactions, resolving complex issues and ensuring high levels of customer satisfaction.Developed strategies to improve the customer experience and effectively addressed feedback.Coordinated and managed projects from initiation to completion, ensuring on-time and budget-compliant delivery.Collaborated with cross-functional teams to meet project objectives.Contributed to strategic planning efforts, aligning team goals with organizational priorities.Analyzed performance metrics and created reports to support data-driven decision-making.

𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:Oversaw daily office operations, including managing correspondence, scheduling meetings, and maintaining office supplies to ensure efficient workflow.Prepared and reviewed documents such as reports and presentations, ensuring they adhered to company standards and were error-free.Served as the primary liaison for clients, vendors, and internal teams, addressing inquiries and resolving issues to maintain strong relationships and effective communication.Updated and managed company databases and records, ensuring data accuracy and accessibility, and produced reports for analysis as needed.Supported project planning and execution by coordinating logistics, preparing materials, and monitoring progress to meet project objectives.Ensured compliance with company policies, confidentiality requirements, and regulatory standards.