Fahad Almulhim Email & Phone Number

Riyadh Province, Saudi Arabia

Riyadh, Saudi Arabia

- Design and develop IT systems and infrastructure to meet the Apple Developer Academy's technological needs.- Troubleshoot and resolve software, hardware, and network issues to ensure smooth operational functions.- Identify process improvements and system enhancements in collaboration with cross-functional teams.- Conduct regular system audits and security assessments to maintain data integrity and protect against cybersecurity threats.- Stay current with industry trends and technologies and guide continuous improvement.- Develop and maintain controls, procedures, and forms for recording IT hardware assets.- Manage the Service Desk's day-to-day operations, providing user support.- Participate in collaborative problem-solving and adapt software to meet departmental needs.- Determine development requirements based on company needs and set plans for achieving them.- Analyze and resolve operating problems in IT systems, monitor computer, network, and printing device efficiency, and minimize faults promptly.- Provide technical support to students, ensuring they have access to necessary technical resources.- Collaborate with faculty and staff to identify areas where technical support can be improved and implement solutions.- Maintain strong relationships with all stakeholders and serve as a liaison between the IT department and other departments within the academy.

Riyadh, Saudi Arabia

Riyadh, Saudi Arabia

Developed and maintained a system of controls, procedures, and forms for recording IT hardware assetsManaged periodic physical counts and analyses of hardware assets and ensured the database is up to dateSupervised the day-to-day operations and performance of the Service Desk and provided support to usersTracked and documented hardware, software, and network resources to maintain high levels of performance, security, and integrityParticipated in problem-solving and worked with departments to understand their needs and adapt software accordinglyMonitored and assessed the functionality and efficiency of IT systems, implemented security measures, and provided technical support to company staffOversaw the development of IT protocols across departments and projects and advised on the most appropriate IT optionsDetermined development requirements based on company needs and set plans for achieving themAnalyzed and resolved operating problems of IT systems, monitored the efficiency of computers, networks, and printing devices, and minimized faults through prompt resolutionInstalled and configured software and hardware, and maintained licenses.

Saudi Arabia

Responsible for diagnosing, testing and repairing Apple Computer Systems and Mobile Devices following Apple Computer Repair Procedures.Diagnose and repair hardware issues, completely built computers troubleshoot technical issues, and install software applications.