Conducted detailed data analysis to investigate and resolve agent-reported issues such as transaction discrepancies, payment delays, and technical errors, collaborating with internal teams to ensure timely resolution and minimize disruptions to agent operations.Analyzed transaction data to identify patterns and trends, leading to a 15% reduction in transaction cancellation rates through proactive monitoring and timely intervention.Developed and implemented a data-driven risk identification project, resulting in a 30% reduction in compliance breaches.Created interactive dashboards in Tableau and Power BI that provided real-time insights into agent performance and transaction trends, resulting in a 25% improvement in operational efficiency.Utilized Value Stream Mapping (VSM) templates to analyze and eliminate non-value-added activities. Implemented Kanban boards to manage workflow and track process improvements, leading to a 20% reduction in cycle times and streamlined operations.Leveraged internal audit systems and data analytics tools to perform rigorous compliance audits. Analyzed transaction data and audit trails to detect anomalies and prevent fraudulent activities.Utilize CRM systems and other software tools to track agent performance, transaction volumes, and compliance metrics.

Analyzed large datasets using SQL, and Excel to uncover trends and insights related to production, sales, and inventory management.Developed and maintained interactive dashboards in Tableau and Power BI to visualize key performance indicators (KPIs) and support data-driven decision-making.Conducted detailed market and sales analysis with R and Excel to identify patterns, forecast demand, and optimize inventory levels.Collaborated with cross-functional teams, utilizing advanced data modeling techniques in Excel and SQL to provide actionable insights that improved operational efficiency and supported strategic planning.Utilized advanced data analytics tools like SQL, and Tableau to enhance data accuracy and streamline reporting processes.Provided regular reports and presentations to stakeholders, highlighting key findings and recommending solutions for continuous improvement, using data visualization tools like Power BI and Tableau.