Fahad Bin Sayed Email & Phone Number

Edmonton, Alberta, Canada

1. Collaborate with colleagues to drive store traffic and delivering five-star customer service, finding the perfect solutions for everyone2. Analyze and proactively manage problems and make decisions that impact overall system(s) and running sales project(s) while acting independently for achieving the target.3. Evaluate, develop and implement sound systems solutions to effectively fulfill business requirements & fulfill the customer requirements.4. Proactively communicate status… Show more 1. Collaborate with colleagues to drive store traffic and delivering five-star customer service, finding the perfect solutions for everyone2. Analyze and proactively manage problems and make decisions that impact overall system(s) and running sales project(s) while acting independently for achieving the target.3. Evaluate, develop and implement sound systems solutions to effectively fulfill business requirements & fulfill the customer requirements.4. Proactively communicate status reports, issues, and risks to manager. Also ensure systems implementations occur in accordance with clients requirements. Show less

Dhaka, Bangladesh

1. Manage TowerCos and Banglalink stakeholders to negotiate, modify design and propose new solutionconsidering the space constraint, equipment & manpower availability2. Supervise the team to prepare the baseline plan, define project scope and handle stakeholder’s engagement & ensure project progress with proper monitor & handle changes3. Supervise Core Rollout team to prepare Core Rollout project plan with timeline to expand Core nodesconsidering equipment & resources… Show more 1. Manage TowerCos and Banglalink stakeholders to negotiate, modify design and propose new solutionconsidering the space constraint, equipment & manpower availability2. Supervise the team to prepare the baseline plan, define project scope and handle stakeholder’s engagement & ensure project progress with proper monitor & handle changes3. Supervise Core Rollout team to prepare Core Rollout project plan with timeline to expand Core nodesconsidering equipment & resources availability4. Advocate vendors to deploy new technology, solutions and manage and guide vendors to resolve any types of critical issue5. Help stakeholders for the yearly budget as per Business Plan during different Budget exercise Show less

Dhaka,Bangladesh

1. Provide RF plan for targeted BSS rollout within agreed timeline and feedback on CMS & support in radio network optimization tasks for QoS improvement for customer satisfaction of specific zone.2. Undertake eNode B/RNC/BSS parameter optimization. Responsible to resolve day- to-day issues and support regions to deliver KPI of LTE/UMTS/GSM clusters.3. Review the customer requirements and develop technical solutions based on those requirements.4. Build strategic working… Show more 1. Provide RF plan for targeted BSS rollout within agreed timeline and feedback on CMS & support in radio network optimization tasks for QoS improvement for customer satisfaction of specific zone.2. Undertake eNode B/RNC/BSS parameter optimization. Responsible to resolve day- to-day issues and support regions to deliver KPI of LTE/UMTS/GSM clusters.3. Review the customer requirements and develop technical solutions based on those requirements.4. Build strategic working relationships with field installers and subcontractors to accomplish goals and objectives4. Work on for Evaluation and recommendation of new technology's impacts and its applications for the deployment into the radio network to improve radio network capacity and quality4. Participate in discussions with Marketing/Commercial and other relevant parties to understand the requirement and take necessary action on their requirement to meet the customer satisfaction Show less

Dhaka,Bangladesh

1.Business Case Preparation for Relocation, IBS-Repeater Solution other specialized project.2.ROC Project flow coordination, project charter mapping & process development.3.Ensure to execute all plan provided through solution document by relevant Operation & Implementation team with agreed timeline to meet SLA.4.Keep track on execution timeline, review SLA of BTS & Core site relocation, IBS & Repeater expansion project.5.Setting the specific RF parameters for the site to be… Show more 1.Business Case Preparation for Relocation, IBS-Repeater Solution other specialized project.2.ROC Project flow coordination, project charter mapping & process development.3.Ensure to execute all plan provided through solution document by relevant Operation & Implementation team with agreed timeline to meet SLA.4.Keep track on execution timeline, review SLA of BTS & Core site relocation, IBS & Repeater expansion project.5.Setting the specific RF parameters for the site to be integrated: RNCid, MCC, MNC, LAC, RAC, SAC, CID, Scrambling code, neighbor by using Asset.6.Planning the Node-Bs in a WCDMA RF planning tool (like Asset) defining their parameters: site coordinators, antenna type, antenna height, antenna tilt, antenna azimuth. Show less

Dhaka,Bangladesh

1. Perform Drive test as per business need and analyze by using Nemo 6.2. Customer Technical Complain Handling for both 2G & 3G Services, new BTS integration & preparing reports by using Actix.3. Perform timely resolution of network quality related TT’s within SLA timeline by performing root cause analysis.4.Site survey, D1 nominal position & IBS sites planning by using iBwave tool.5. During on air do frequency planning, fine tuning work order and integrate the site maintaining… Show more 1. Perform Drive test as per business need and analyze by using Nemo 6.2. Customer Technical Complain Handling for both 2G & 3G Services, new BTS integration & preparing reports by using Actix.3. Perform timely resolution of network quality related TT’s within SLA timeline by performing root cause analysis.4.Site survey, D1 nominal position & IBS sites planning by using iBwave tool.5. During on air do frequency planning, fine tuning work order and integrate the site maintaining KPI and objective of the site.6. Counter Analysis and KPI monitoring for both Voice & Data service 7. Plan actions for various marketing or country events (like EID, Concert etc) Show less

Dhaka,Bangladesh

1. Perform Drive testing and log analysis; optimization by verifying and improving network quality through optimization processes using optimization tools (TEMS Investigation, Genex Probe).2. Counter Analysis and KPI monitoring & maintaining for both Voice & Data service 3. Perform drive test in order to identify coverage gap and BLER in terms of radio network quality, preparing reports by using Actix, Mapinfo and providing necessary solutions.4. Parameter tuning for both Voice &… Show more 1. Perform Drive testing and log analysis; optimization by verifying and improving network quality through optimization processes using optimization tools (TEMS Investigation, Genex Probe).2. Counter Analysis and KPI monitoring & maintaining for both Voice & Data service 3. Perform drive test in order to identify coverage gap and BLER in terms of radio network quality, preparing reports by using Actix, Mapinfo and providing necessary solutions.4. Parameter tuning for both Voice & Data service.5. Analyzing customer complain, visiting the complained location, performing Drive Test to Benchmark6. Work in RF and LOS survey project as per company need. Show less

Dhaka,Bangladesh

1. Provide one-stop quality Customer Service over phone to ensure positive customer experience 2. Proactively aware/inform customers regarding GP products/service 3. Capture customer insights and escalate critical issues /complaints and provide timely feedback4. Maintain targeted KPI on a regular basis