• Provided administrative support to staff.• Assisted in solving customer problems in a professional manner. • Backed up and controlled access to valuable data and install new hardware or software, ensuring that company’s data storage and communication are up to date. • Provided technical assistance and training to system users. Worked with IT Support Manager and researched alternative approaches to existing software and hardware when standardized approaches could be applied. Installed, modified and facilitated the repair of desktop computer hardware and software systems.

• Helping install, configure and maintain the company’s IT framework. • Setting up hardware and software applications as and when required. • Providing general support for the IT department and for the company’s computer users.• Installing and maintaining various peripherals as well as installing relevant updates and patches. • Effective Communication. Collaborated with cross-functional teams resulting in 30% increase in project and overall work efficiency.

• Successfully delivered customized web solutions for diverse clients, incorporating HTML, CSS, and React.js.• Collaborated closely with clients to understand their requirements and translate them into visually stunning and user-friendly websites.• Gained hands-on experience in web development while assisting with IT operations and client services.• Developed and maintained web elements to enhance the company's online presence.• Contributed to the improvement of user experiences through responsive design implementations.

• Maintained network infrastructure, resolved technical issues, and streamlined network performance for internal organisation and clients. • Revamped remote access support to resolve IT issues for clients and employees via VPN and various software. • Deployed and configured workstations for newly hired employees based on departmental policies and implemented timely hardware / software maintenance and upgrades. • Diagnosed and performed in-house repairing for malfunctioning laptops, desktops, and various hardware devices.• Advised and upgraded the hardware of outdated laptops and desktops which significantly improved departmental operations. • Helped in designing and rebuilding company’s outdated website.• Administered and marketed company’s profile over multiple social media platforms which generated new business leads and effectively improved engagement with existing clients.• Inspected network infrastructure and resolved underlying network issues which revamped network connectivity and stability by at least 80%.

As a Kitchen Staff member at myBurgerLab, I spearheaded the assembly line, ensuring each burger was crafted with precision and care. Later, I was transitioned to the griddle where I honed my skills in cooking beef and chicken patties to perfection, maintaining our stringent quality standards.In the face of the COVID-19 pandemic, I prioritised health and safety, rigorously following SOPs and implementing strict hygiene routines to safeguard both team members and customers.