Fahad Jamal, Pmp, Psm, Itil, Cssgb, Cwapt, Pmc Email & Phone Number

New York, Ny, Us

Experienced in complete ownership of the products by planning and execution throughout the product life cycle for various products, but primarily for a major point of sale system integrated with various application including a complex EDI application and pharmacy management system. Expert in payment and healthcare technologies. - Gather and prioritize product and customer requirements; define product vision- Work closely with engineering and support to ensure customer satisfaction - Bridge departments - Sales, Marketing Communications, Development, Customer Service, QA, Accounts- Strategically plan and launch products into the market and wind down products that no longer meet market needs- Conduct usability tests by survey; keep an ongoing usage record- Develop customer relationships through face-to-face meetings, email, blog, telephone meetings, and social networks- Introduce marketing opportunities by forecasting market demands and executive marketing plans- Establish, train and manage locally and internationally distributed and dispersed teams

Proven experience in planning, developing, and implementing state of the art information solutions facilitating corporate growth.- Provided SCRUM Master expertise to meet PMI Standards- Supervised daily SCRUM meetings to identify threats and ensure planned releases - Conducted cost analysis and tracked the project throughout the life cycle using various tools such as MS Project and adjusted resources\time to meet projected budgets- Provided project leadership to 10 employees for desktop and web applications including: production timetable; status reporting; client\project team coordination; and quality assurance- Envisioned and presented employee idea technology concepts to management to enhance staff development, team spirit, and billable hours- Met all target goals by identifying and tracking high-risk areas, by implementing risk mitigation early and contingency plans as needed, through proof-of-concept technical and architectural prototyping, and by maintaining constant communication with program/project stakeholders- Introduced development and application of client needs assessment and product specification to define and manage previously neglected expectations resulting in late project delivery.- Reduced number of software bugs reported to 50% by improving software quality through comprehensive testing, code inspections, scope management, risk management and standardizing and streamlining software development process- Turned around key projects such as PrimeSMS and FillMyRefills.com that were year behind schedule and met and exceeded all goals and objectives

Senior Business Analyst for large-scale projects including implementation of various products such as PrimeRx, PrimePOS, DMS, Remote Backup, eRx, PrimeUpdate, PrimeWeb, and PrimeDelivery- Liaison between business, operations, and technical areas - Cultivated long-standing relationships with key stakeholders - Partnered with Project Managers to devise risk mitigation strategies for projects- Actively involved in data analysis and data mining for online and batch segments- Administered comprehensive reports to uncover and resolve process gaps- Reviewed test scripts to ensure all requirements were met and appropriately tested- Active participant in Bug-Review meetings with software developers, QA engineers, and managers- Leveraged equivalence class positioning, boundary value, decision tables, and cause and effect analysis techniques to create Proof of Concept for Batch and Online testing- Enabled EDI file transmission (810,832,850,855,835) by defining technical specifications for data exchange interfaces- Conducted highly-interactive JAD sessions with key project stakeholders

Strong background developing and directing technical project teams through the project life-cycle process. Successfully facilitated all phases of project deployment from initiating to customer sign-off.- Conducted interviews and working sessions with key stakeholders to obtain information on business functions and business requirements- Performed oral and written presentations of analysis, findings, and recommendations in order to convey ideas and concepts, explain rationale, persuade and/or negotiate outcomes- Significant expertise in tracking progress and reporting status of tasks, dependencies, deadlines and milestones using MS Project. - Deployment of VoIP hardware, software and network components- Developed cost analysis and operating budget for a variety of project elements and explained/defended budget requests before senior management officials- Collaborated with the finance department and various functional managers to ensure project budgets are properly estimated, controlled and managed the overall project budget- Provided regular updates to project sponsor and stakeholders on the status of the project- Scheduled and coordinated meetings with each field office to review document and discuss office call flow, provided options on new system enhanced features and improved office productivity- Initiated and managed procurement processes- Directed project teams comprised of subject matter experts, technical specialists, and support staff to produce a business plan in accordance with the strategic plan, operating budget, capital planning procedures and agency guidance.- Provided direction, guidance or instruction to support staff or new professional staff and persuaded others to adopt new methods, procedures or techniques in order to improve operations.

Atlanta, Georgia, Us

- Managed a team of 8 dedicated resources, identified and lead alternative solutions, effectively leading and managing under functional and matrix environment. - Tracking progress and reporting status of tasks, dependencies, deadlines and deliverables. - Worked as a liaison between the business divisions, SAP functional and technical teams.- Responsible for capturing requirements from business users, converting them to technical specifications.- Coordinated with onsite managers, business analysts, and data architects to understand the project requirements that encompass the ETL.- Conducted functional business requirements gathering sessions; participate in primary and secondary research in the identification of solutions to meet business needs; analyze user requests for new capabilities, detail enhancements to existing systems, and new errors as found by the team and user community.- Conducted gap analysis and audit existing deployments to identify ETL enhancement and reduction of data stream duplication opportunities.- Ensure each solution adheres to industry standards, and is maintainable and operational with minimum interference.- Participated in designing, developing, testing and maintaining analytic objects including end-user training and documentation.- Worked with the data warehouse team to evaluate data sources, define business rules, summary/aggregation design for performance and ensure integrity and security of data and information usage within the Business Intelligence environment.- Requirements gathering, analysis, configuration and testing for various modules on an SAP Project. - Designed high level reporting solution and develop the implementation plan, co-ordinate with technical, functional and end users community to test the solutions.- Coordinated internal system release testing and User Acceptance Testing (UAT) to facilitate effective and organized issue resolution.

Master'S Degree, Computer Information Systems - It Project Management

Bachelor Of Science (Bs), Management Information Systems

Education record