Responsible for managing 80+ channel partners in Calicut, Kerala. Making quick and efficient decisions for channels to promote growth and profitability. Developing strategies, implementing high-quality service operations, and channel processes. Analyzing performance metrics, conducting assessments, and suggesting necessary actions. Leading business development efforts for channels and expanding the network. Creating and presenting comprehensive reports to management to aid decision-making. Ensuring on-time deliveries, handling customer inquiries, and enhancing service levels. Coordinating pickups, evaluating network capacity. Assisting with credit control and arranging retail sales promotion activities. Trained in E-commerce development and proficient in online service operation.