Fahad Munas Email & Phone Number

I’m a dedicated person with a strong background in Computer Networking and a First Class Honours degree from London Metropolitan University, I bring reliability, punctuality, and a commitment to quality in fast-paced environments. I work well independently and thrive in team settings, taking direction at all levels and building positive relationships. Currently studying for my CCNA certification, I’m eager to deepen my knowledge and prepare for the exam. With strong time-management skills and a passion for continuous learning, I’m excited to explore new opportunities in the IT industry.

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  It Support Executive

  Mas Holdings

  Apr 2024 - Present - Biyagama, Western Province, Sri Lanka

  • Quickly identify and resolve IT problems using advanced troubleshooting methods, ensuring user satisfaction and proactively addressing issues.• Consistently configure and troubleshoot incidents with 100% accuracy, meeting all service level agreements (SLAs).• Promptly respond to IT help desk tickets through the SysAid system, resolving and completing requests within expected timeframes.• Partner with fellow IT administrators to develop and upgrade systems, enhancing business workflows and improving client operations.• Proficient in managing Windows Active Directory, VMware, Zscaler, FortiGate, and CrowdStrike antivirus tools.• Maintain clear and organized documentation, streamlining workflow processes and ensuring easy access to important information.• Regularly engage with upper management by providing detailed project updates and reports, supporting inform decision-making and strategic planning.