Fahad Pathan Email & Phone Number

Key Responsibilities:-Customer and Property Support: Respond promptly to inquiries regarding network outages and collaborate with property managers to resolve unit-level network issues.-Network Monitoring: Use tools like Zoho, Rakush, InControl, and Nagios to monitor and proactively manage network infrastructure.-Troubleshooting: Diagnose and resolve network outages, working with technical teams to prevent recurrence.-Documentation:- Key skills-Voice Networking-Networking Technician-Troubleshooting-Troubleshooting Network Problems- SQL- Customer Service- CRM Tool- Personal Information- Maintain detailed records of network issues and resolutions, and provide regular performance reports.-Customer Communication: Keep customers and property managers informed of network issues and resolution progress.-Application Expertise: Stay proficient in using network management tools and updated on their latest features.

Roles and Responsibilities:- Diagnose customer website issues through effective questioning.- Troubleshoot common problems (e.g., error messages, payment failures, login issues) and provide solutions (e.g., clearing cache, incognito mode, password resets).- Escalate unresolved issues to specialized teams.- Accurately document all interactions in the ticketing system.- Share customer feedback with the product team for site improvements.- Meet performance metrics such as first contact resolution and customer satisfaction.- Stay informed on the latest site updates, features, and policies.- Ensure compliance with call center regulations and quality standards.

Pune, Maharashtra, India

Responsibilities:- Handle inbound customer calls/chats regarding technical issues in Whitehat Jr classes.- Troubleshoot audio/video problems and class access issues.- Ask relevant questions to diagnose and resolve issues.- Suggest fixes like refreshing the page or checking the internet connection.- Escalate complex issues to higher support levels.- Accurately document all interactions in the ticketing system.

Responsibilities:- Manage customer emails for UK fashion brands (Topshop, Topman, Miss Selfridge) related to orders, accounts, and website issues.- Address queries on order status, deliveries, returns, and refunds.- Guide customers on placing/canceling orders, finding products, and resetting passwords.- Investigate and resolve escalated issues, coordinating with teams as needed.- Process refunds or replacements per brand policies- Document interactions accurately in the CRM and meet customer service metrics- Stay updated on brand products, policies, and adhere to email writing and brand voice standards.

Responsibilities:- Handle inbound customer calls regarding PAN card applications and services.- Verify customer identity and address queries on application status, required documents, and timelines.- Guide customers through the application process, including form filling, document upload, and payments.- Assist with reprints, updates, and name changes for PAN cards.- Track applications and provide updates via the NSDL portal.- Troubleshoot customer issues and escalate complex queries when necessary.-Accurately document all interactions and coordinate with NSDL teams for feedback and issue resolution.- Meet customer service metrics and adhere to quality guidelines.