Fahad Waheed Basheer Email & Phone Number

Saudi Arabia

Riyadh, Saudi Arabia

Arrangement of requirements in the bike courier project, bikes purchasing and maintaining, Training Bike riders about wssel Customer & Driver application, Providing required assets, Mobile, Powerbank, petrol cards, safety kits, salary making on their performance, keep Monitoring on the high demand Areas of orders and Assigning bike couriers to the target areas, keep Updating performance report on Daily basics plus summary report end of the month, developing efficient driver schedules to maximize Profits, Maintaining detailed records of bikes servicing and inspection, monitoring driver behavior and Ensuring a high level of customer service, utilizing GPS systems to monitor drivers and track bike in case Of theft, Scheduling regular vehicle maintenance to ensure operational efficiency, full focusing to Finding Away To cut cost and maximize profits.

Monitors numbers of calls that agents handle each hour to ensure each agent is taking the required number of calls.Checks the wait time for customers on hold to make sure they are not waiting at Unreasonable lengths of time.Reviews all call reports. Maintains call agent attendance records. Meets with Management to report the progress of the call agent team. Provides helpful feedback and positive Communication to motivate call agents. Runs regular staff meetings with the call agent team. Answer the Queries of staff and provide guidance and timely feedback.Assist in the setting of targets/goals for individuals as well as for teams

Saudi Arabia

Riyadh, Saudi Arabia

Coordinate with internal and external customers to resolve issues related to receiving, dispatching, special deliveries, and Pickups. Keeping Inventory records and provide logistical supports to supervisors, Manager, Fulfillment centers, Marketplace customers. Execute E.R.P functions to ensure smooth flow of operations. Assigning shipments, debriefing, deficiency issues, damages/loss reporting, exceptions clearing, confirming, and escalating to CS for confirmation.

Riyadh, Saudi Arabia

Inbound – Outbound scanning, distribution, sorting, labeling, delivery assignments, and creating MAWB for forward and reverse leg shipments. Loading unloading of trucks. Ensure safety by shipment handling method, follow SOP process. Report for the discrepancy and helping out with inventory management.

Saudi Arabia

Saudi Arabia

Saudi Arabia