Technical Support Specialist
Current- Handling and resolving IT-related issues quickly and efficiently.- Identifying and addressing the underlying causes of recurring incidents.- Controlling changes to IT services to minimize disruption.- Maintaining accurate records of IT assets and their configurations.- Planning, testing, and deploying new releases of IT services.- Defining and managing service level agreements (SLAs) between IT and its customers.- Analyzed Zabbix data to identify root causes of performance problems and implemented corrective measures.- Collaborated with IT teams to integrate Zabbix with existing tools and processes, improving overall IT efficiency.- Comprehensive Zabbix monitoring infrastructure for more than 400 servers, network devices, and applications.- To track critical metrics such as CPU usage, memory consumption, disk I/O, and network traffic.- Identify performance bottlenecks and security vulnerabilities, leading to increased uptime, reduced costs.