Gemco Pakistan Leadership Workshop: Theme: Leadership communication trainingDesigning a customized training for senior managers at Gemco on theme "How leaders impact their teams" that was focused on:• What drives our behaviors as a leader?• How to identify one’s most compatible leadership style mix• Interactive activities and role plays to connect learning to applicationIsmail industries Limited (Candyland and Bisconni teams)Theme: Positive IntelligenceA bite sized face-to-face session was organized for IIL employees on Positive Intelligence that includes:• Being aware of one’s positive forces called Sage, based on Stanford University research study.• Practicing mindful techniques like slow breathing and focusing techniques• Recognize negative emotions in others , and how to deal with them using personal positive intelligence shield

• Collaborate with senior leadership to develop HR strategies and initiatives that support organizational growth and success.• Lead all aspects of the HR function including recruitment, onboarding, performance management, employee relations, and compliance.• Design and facilitate training and development programs for over 300 employees aligned with company goals and employee development needs, resulting in increased skill proficiency and career advancement opportunities.• Utilize strong counseling skills to provide guidance and support to employees facing personal or professional challenges, promoting employee well-being and retention.• Implemented innovative recruitment strategies resulting in a 15% reduction in time-to-fill positions and a 30% increase in quality of hires.• Developed and facilitated employee training programs on topics such as diversity and inclusion, conflict resolution, and performance feedback.• Partner with department managers and supervisors to assess training needs, develop training plans, and evaluate the effectiveness of training initiatives.• Stay abreast of industry trends and best practices in OD, training, counseling, and leadership development, incorporating innovative approaches to drive business results.• Conduct investigations into employee complaints and provided recommendations for resolution in compliance with company policies and legal requirements.• Manage employee benefits programs, including health insurance, retirement plans, and wellness initiatives.• Ensured compliance with federal and local employment laws and regulations.

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Responsible for: Customer Service, new clients’ implementation, internal trainer for orientation and technical trainings. Key job duties include but no limited to:Lead for LCL business and consolidation ex Pakistan to European markets, coordinating with DSV global hubs and planning cargo per group's profitability and cost KPIs, reducing dead freights and better pricing.Training frontline staff using 70-20-10 learning model, contributing to teams skills and competency level to 65% as compared to previous years.Facilitated 85% of the orientation sessions for new joiners for company software CargoWise One and process mapping for Customer Services department.Conducting SOP trainings with local stakeholders and carriers for certain businesses that contributed to 85% to customer satisfaction score.Experienced in developing and leveraging DSV Manager Competency Frameworks to enhance team members growth and performance.Reporitng Data Analytics directly to region based in India for entire branch.Conducting gap analysis for employees’ skill sets in customer services department and conducted trainings on email writing and communication.

Key responsibilities include:Dealing with customer local and overseas offices for export outbound shipments, provide complete Purchase order management to customer with end to end SCM visibility via Maersk tools. Training and coordinating with vendors and coloader on customer SOP and manuals, travelling and meeting local vendors, carriers and warehouses to streamline operational bottlenecks. Reporting financials to internal management on client based KPIs. Trainer internal team on systems like AMS filing for US customs, company internal billing portal and Maersk e-Portal operations.-Synchronized data gathering on cargo receiving at multiple warehouses, thus improved cargo handover KPI by 98 percent.-Proven best coordination with carriers and forwarders for seamless shipments.-Selling Supply Chain solutions to customers on warehousing, trucking services.-Maintained 100% operational KPIs for key clients exceeding client level appreciations.-Worked closely with vendors to address local challenges to clients in SOP adherence and new projects implementation.-Reduced re-working and increased processing of data by making best use of Excel-based macros.-Responsible for negotiation of Supply Chain solutions between Damco and its customers in order to improve revenues.-Improved warehouse procedures and cargo pilferages through better communication, reporting and on-site training on cargo receiving guidelines, Labeling, scanning, etc.-Supported and met customer service and operational deliverables during contingency set up against a malware attack crisis period with regional level appreciation received from customer: Levis.-Improved response time to customer queries with use of latest outlook features and following sun down rule for emails response time.

Export Marketing: -Planning the copy writing of marketing and product literature for various export orders.-Managing different export packaging with language diversity among various customers.-To ensure that packaging and labeling on products do not contradict with the importing country’s Customs and Import regime.-Responsible for maintenance of ISO 9001-2008 Quality Management System.Export Orders Planning and Execution:-To carry out order processing and planning on Excel sheets detailing the key information to all stakeholders encompassing the entire Supply Chain.-To stay in closed coordination with factory, inventory and warehouse staff to meet export order lead-times.-To carry out detailed product costing for raw materials, packaging and value addition on MS Excel based calculators for each export order.Costing and Controlling for Export Orders:-Designed an Excel-based costing calculator for 30+ SKUs in Export range thereby increasing KPI reporting by 48 percent.Import/Export Documentation:-Dealing with letter of credit (L/C) for all import export consignments.-Providing necessary documents to partner banks for consignments based on Letter of credit (L/C), -Collection basis (D/A, D/P) and Advanced payment terms.-Ensuring that all export documentation is done in accordance with State Bank of Pakistan latest policies.-Corresponding with partner banks when Export proceeds are received while negotiating and finalizing TT Dollar rates for realizing Export remittances to Pak Rupees.Freight Management: -Negotiating with clearing and freight forwarding agents.-To develop KPIs on monthly basis for all freight forwarders and clearing agents.-To foster a concept of ‘business partnership’ among forwarding and clearing agents and other stakeholders.

1-Prepared Exports customs and commercial documents under Form E.2-Scrutinized freight, handling invoices and settled late payment issues.3-Designed a user-friendly calculator on MS Excel for Product Costing and Volumetric Weight- (CBM) -calculations for all Export orders queries.4-Organized department’s conventional filing system and initiated electronic data backup program - under ISO 9001.2008 guidance.5-Initiated work on ISO 9001.2008 Quality Management System.

1-Revamped and provided the copy-writing for company’s new website.2-Initiated BTL activities to further leverage brand equity of ‘Hashmi’ as a 200 years old brand.3-Wrote several articles on ‘Eye Care’ and ‘Use of Surma in Islamic History’ for international - newspapers like ‘The Khaleej Times’ and others local ones like Al-Shifa magazine.4-Represented ‘Hashmi’ in various events like TDAP workshops, FPCCI award ceremonies.