Planner
CurrentCoordinating the work from receipt, through to job completionSchedule work orders in accordance with SLA’s, whilst optimising travel routes and increasing productivityProvide customer service to both internal and external customers via telephone and webchatMaintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalatedEnsure that all the client and operational requirements are met in a professional and efficient mannerEnsure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every timeProvide daily and weekly reports as required and to ensure that all service levels and objectives are achievedProvide a positive and innovative input into the team, through provision of solutions to problems and embracing changeEnsure that safety issues are reported in line with Company procedures
