- Established and scaled a high-performing B2C sales team, leading recruitment, training, and process optimization, achieving a 50% conversion rate on referrals and 7% on paid channels.- Engineered a lead nurture strategy that increased client engagement by 30% and developed a predictive sales funnel model, driving consistent and forecastable sales cycles.- Designed and executed the "Commerce on App" framework, aligning product offerings with customer lifecycle stages to streamline… Show more - Established and scaled a high-performing B2C sales team, leading recruitment, training, and process optimization, achieving a 50% conversion rate on referrals and 7% on paid channels.- Engineered a lead nurture strategy that increased client engagement by 30% and developed a predictive sales funnel model, driving consistent and forecastable sales cycles.- Designed and executed the "Commerce on App" framework, aligning product offerings with customer lifecycle stages to streamline purchasing decisions and maximize upsell potential.- Partnered with founders to drive strategic growth, optimizing LTV and ARR metrics and implementing a client experience overhaul, significantly boosting recurring revenue per customer.- Developed a comprehensive team capacity planner and redefined onboarding processes, enhancing operational efficiency across customer-facing teams.- Engaged in strategic brainstorming sessions with founders, contributing to high-impact decisions and aligning on growth initiatives to accelerate business expansion. Show less

- Managed General Surgery business of Delhi and Mumbai.- Handled a team of 40 Care Coordinators and 5 Team Leaders.- Achieved 28% growth in week-on-week revenue generation of Delhi and 8% growth in Mumbai.- Maintained team's Input metric above 90% to increase Topline Funnel.- Successfully brought business First-Response time of a fresh lead from 30 minutes to less than 5 minutes.- Maintained healthy relation with partnered doctors for smooth functioning of business.

- Identified the underlying problems of cancer patients and advised them on correct treatment path.- Learned basics of chronic care establishments in India and got deep insight of user behavior leading to thorough understanding of Indian Healthcare.

Problem Statement-Identified a gap in the healthcare sector in Tier 1 cities where the number of migrants is high. People who became seriously ill needed concierge services for hospital visits, diagnostics and medicines, as they mostly lived alone.- Another major gap in the healthcare ecosystem that persists is storing all the health data on a single platform for the entire family. EHR/EMR is a closed ecosystem, health data can be accessed through different healthcare providers from… Show more Problem Statement-Identified a gap in the healthcare sector in Tier 1 cities where the number of migrants is high. People who became seriously ill needed concierge services for hospital visits, diagnostics and medicines, as they mostly lived alone.- Another major gap in the healthcare ecosystem that persists is storing all the health data on a single platform for the entire family. EHR/EMR is a closed ecosystem, health data can be accessed through different healthcare providers from whom we took that healthcare services. Consolidating all the health data on a single platform is still not being offered.Solution- To test the idea, we launched a service that allowed patients to book a medical supervisor for taking them to a doctor, getting their diagnostics and medicine done, and dropping them back home.- For our GTM, we built a network of doctors in select areas of Bangalore. To acquire the first customers, we advertised our services through partnered doctors and reached out to high-class societies to offer our service. Show less