Information Technology Support Manager
CurrentAs an IT Specialist with a robust background in managing and optimizing IT infrastructure. My role involves a comprehensive range of responsibilities and expertise, including:Microsoft 365 Suite: Expert in MS Entra ID management, Conditional Access policies, licensing, endpoint security, Intune for device management, Exchange Online, Teams, SharePoint, and OneDrive. I ensure seamless integration and optimal performance across these platforms.Security and Backup Solutions:… Show more As an IT Specialist with a robust background in managing and optimizing IT infrastructure. My role involves a comprehensive range of responsibilities and expertise, including:Microsoft 365 Suite: Expert in MS Entra ID management, Conditional Access policies, licensing, endpoint security, Intune for device management, Exchange Online, Teams, SharePoint, and OneDrive. I ensure seamless integration and optimal performance across these platforms.Security and Backup Solutions: Proficient in managing ESET Endpoint Protection to safeguard against threats, and utilizing MS Azure for reliable data backups.Virtualization and Server Management: Skilled in administering Windows Server 2019 environments, managing Hyper-V virtual machines, and overseeing SQL database servers to ensure high availability and performance.Networking and Firewall Management: Experienced in configuring and maintaining PFSense and DrayTek firewalls, along with managing network services such as DHCP, DNS, Active Directory Domain Controllers (ADDC), and overall domain management.VPN and VoIP Solutions: Proficient in setting up and managing VPNs to ensure secure remote access, and experienced with 3CX VoIP phone systems for efficient communication.Software Integration and Management: Adept at integrating DocuSign for electronic signatures and managing accounting software setups including CCH, Moneysoft Payroll Manager, and VT Transaction Plus to streamline financial operations.My commitment is to maintain and enhance IT systems’ efficiency, security, and reliability, ensuring robust support and continuous improvement for organizational success. Show less