Strategic Leadership: Provide strategic direction and leadership for the IT operations team. Served as the primary IT stakeholder in the organization's transformative journey, overseeing a remarkable growth rate of more than 100% year by year.Team Management: Build and expand the IT team from the ground up to over 65 professionals, including managers, engineers, and support staff (SeriveDesk), across 8 countries. Foster a collaborative and high-performance culture while achieving the highest Net Promoter Score (NPS) in the organization.Infrastructure Management: Oversee the design, implementation, and maintenance of complex IT infrastructures, including networks, servers, IT security and cloud environments for around more than 170 physical locations, togather with corporate offices, warehouses, dark stores and cloud kitchens. Operational Excellence: Drive operational efficiency by implementing best practices, processes, and standards for IT operations. Continuously assess and improve IT processes to enhance productivity and user satisfaction.Budget Management: Oversee the annual IT budget, ensuring efficient resource allocation and cost optimization while maintaining high-quality service delivery. Successfully achieved a 20% reduction in the annual budget.Security & Compliance: Implement and maintain robust cybersecurity measures to protect company data and systems. Ensure compliance with relevant regulations and industry standards like PCI-DSS, Data Privacy, IT best practices and benchmarksDisaster Recovery and Business Continuity: Develop and maintain disaster recovery and business continuity plans to minimize downtime and ensure uninterrupted operations during emergencies, while upholding a Service Level Agreement (SLA) of 99.99%.Stakeholder Engagement: Collaborate with executive leadership, department heads, and cross-functional teams to understand IT needs, provide technical guidance, and align IT initiatives with business strategies.

Streamlined IT processes and enhanced operational efficiency during a period of significant growth.

• Provide strategic, budgeting and disaster recovery/business continuity planning to local and regional offices and staff in multiple operating, business and functional units.• Working on Amazon Web Services AWS infrastructure• Serves as the IT point of contact and accountable for the IT portion of new office setups, office expansions, etc. This includes relocation and/or installation of voice/data communications solutions, LAN and PC equipment.• Day to day IT operations management and provide direct supervision to the Team• Provides consulting/training/education services such as data management and staff training/orientation for standard systems• Supervise and manage the internal and external backups• Maintenance of storage mediums.• Responsible for monitoring data backups in offices to ensure that they are completed on a regular basis. Other duties as assigned• Network & system troubleshooting• Patch, fixes of network, system and security device• Investigate the problems to find the proper solution.• Monitors security compliance, policies and procedures.• Provides escalated technical support that requires an on-site presence (server, NAS, network or PC equipment failure), including data backup recovery. Performs complex software/hardware troubleshooting, patches and re-installation in accordance with established SLAs.• Responsible for local inventory maintenance and software license management.• Responsible for local IT vendor, contract and outsourcing management.• Responsible for maintenance of systems documentation.

• Setup and deploy company and customers LANs, WANs, and wireless networks, including servers, routers, switches, firewalls, voice gateways and voice systems.• Deploy, and configure networks to ensure their smooth and reliable operation for fulfilling business objectives and processes.• Develop and document implementation plans and processes. • Researching, analyzing, evaluating and monitoring network infrastructure to ensure networks are configured to operate at optimal performance.• Assessing and recommending improvements to network operations and integrated hardware, software, communications.• providing specialist skills in supporting and troubleshooting network problems and emergencies• providing network support of specific business needs and requirements • Monitoring network traffic, and activity, capacity and usage to ensure continued integrity and optimal network performance.• Strongly involve in Pre-Sales and designing of company network, customers network infrastructure and voice networks.• Managing the network team.

• Setup and deploy company and customers LANs, WANs, and wireless networks, including servers, routers, switches, firewalls, voice gateways and voice systems.• Deploy, and configure networks to ensure their smooth and reliable operation for fulfilling business objectives and processes.• Develop and document implementation plans and processes. • Researching, analyzing, evaluating and monitoring network infrastructure to ensure networks are configured to operate at optimal performance.• Assessing and recommending improvements to network operations and integrated hardware, software, communications.• providing specialist skills in supporting and troubleshooting network problems and emergencies• providing network support of specific business needs and requirements • Monitoring network traffic, and activity, capacity and usage to ensure continued integrity and optimal network performance.• Strongly involve in Pre-Sales and designing of company network, customers network infrastructure and voice networks.

Technical knowledge pertaining to Sub ISP Setup/Maintenance, Networking, Telecom, Systems Administration and the area related to communication. Installing and configuring Cisco Call Manager 4.x, 5.x , 6.x, 7.x and 8.x Cisco IPCC 4.x and UCCX 7.x, Cisco UC-500, Avaya IP Office 500 with analog & PRI trunks, IP Office 400, Voicemail PRO, Call Center setup.Upgrading Cisco Call Manager Enterprise 5.x to 6.x and Upgrading IPCC 4.x to UCCX 7.x Worked on communication equipment like Routers, Switches, Fiber Mux, E1/ISDN-PRI, Deploying Cisco infrastructure consisting of Cisco 6509 switches and 3800 series routers. Deploying bandwidth management solutions using Exinda: 4800, 2800. Installing and configuring firewall appliances at various sites using Watchguard UTMs and Cisco ASA.Worked and deployed Infrascape Monitoring tool for network monitoring in organization.VMware Virtualization Technology.

Member of I.T support Desk (Provide hardware and software Support).Customer follow ups and rectifications achieving customer satisfaction.Providing Online Data Support.Working on HLR (Home Location Register)Working on IN (Intelligent Network) Lucent and ZTE.Supervising shiftsWork as a team leader