Fahad Shafi Email & Phone Number

Houston, TX, US

Karachi, Pakistan

• My primary role involves delivering post-sales training and assistance to our network of dealerships. This includes educating them about GROHE products, providing insights into the company's history, introducing the.
• Revamped the after-sales infrastructure policies within Pakistan, delivering comprehensive assistance to Grohe's end consumers and successfully executed the implementation of… Show more My primary role involves.
• Revamped the after-sales infrastructure policies within Pakistan, delivering comprehensive assistance to Grohe's end consumers and successfully executed the implementation of GROHE's warranty policy in the region..
• Established a centralized call center network spanning Pakistan, effectively overseeing all customer complaints and inquiries related to products. Employed various strategies, troubleshooting techniques, and rigorous.
• Coordinated the procurement of after-sales parts from GROHE HQ while efficiently managing the GROHE inventory. Directed the customer complaints network across Pakistan, offering continuous day-to-day assistance and.
• Oversaw an extensive network of technician/plumbers in Pakistan, orchestrating technical product training sessions. Conducted specialized GROHE technical training programs tailored for technicians and plumbers.

Karachi Pakistan

• IT Responsibility
• Oversee daily and weekly procedures for network/system infrastructure, while leading the network/system-infrastructure team.
• Develop, deploy, configure, and execute core network solutions in alignment with business needs.
• Hold responsibility for all IT-INFRASTRUCTURE services and security aspects, including core routing and switching.
• Ensure minimal disruption in IT infrastructure services, actively collaborating with service providers for swift… Show more IT Responsibility
• Ensure minimal disruption in IT infrastructure services, actively collaborating with service providers for swift restoration.

Karachi, Pakistan

Soulco IT:Managing overall IT operations, which included developing, maintaining, supporting and optimizing key functional areas, particularly Network/ Server/ Data communications. Set priorities for the design, maintenance, development and evaluation of all infrastructure systems, including LANs, WANs, Internet security, and wireless solution. Design and.

Pakistan Karachi

• Established a Local Area Network (LAN) within ICIL and Wide Area Network (WAN) across 16 branches and 6 liaison offices, deploying over 400 nodes.
• Implemented a domain controller, supplementary domain controller, FTP, RRAS, and IIS.
• Designed, configured, and executed Microsoft ISA Server 2006 Enterprise across three major service providers (Cybernet, World Call, PTCL), achieving 99.99% service availability. Also configured CSS, storage server.
• Designed, configured, and executed Microsoft ISA Server 2006 Enterprise across three major service providers (Cybernet, World Call, PTCL), achieving 99.99% service availability. Also configured CSS, storage server.
• Managed troubleshooting of network hosts, including domain controller director services, ADC, DNS server, DHCP server, versatile email server (mail daemon), proxy server, FTP server, and security group policies..
• Utilized Cisco routers for reliable L3 and L2 level branch connectivity support.

Pakistan Karachi

Provided technical Support on call using remote tools to the customer Premises.Troubleshoot WAN connectivity of Major clients across City.Monitoring ISP network through Solar winds Network Management System.Monitoring of Bandwidth Traffic Grapher (MRTG) Bandwidth Gauges.Configures/administers WLAN/LAN/WAN/STP Management and maintains the organization's.

Pakistan

Responsible for building, maintaining and administering computer networks & troubleshoot hardware and software conflicts and problems.IT Administration policies/SOP and standards for the computer and networks according to company requirements, plan and implement required configuration changes to local area networks to define and implemented Network.