Fahad Shafi Email & Phone Number

Houston, Tx, Us

Karachi, Pakistan

My primary role involves delivering post-sales training and assistance to our network of dealerships. This includes educating them about GROHE products, providing insights into the company's history, introducing the key features of new products, and offering technical information and support whenever necessary.• Revamped the after-sales infrastructure policies within Pakistan, delivering comprehensive assistance to Grohe's end consumers and successfully executed the implementation of… Show more My primary role involves delivering post-sales training and assistance to our network of dealerships. This includes educating them about GROHE products, providing insights into the company's history, introducing the key features of new products, and offering technical information and support whenever necessary.• Revamped the after-sales infrastructure policies within Pakistan, delivering comprehensive assistance to Grohe's end consumers and successfully executed the implementation of GROHE's warranty policy in the region. Furnished robust after-sales support to both customers and level 1 and level 2 dealers across Pakistan.• Established a centralized call center network spanning Pakistan, effectively overseeing all customer complaints and inquiries related to products. Employed various strategies, troubleshooting techniques, and rigorous testing to swiftly procure replacement parts/products within a 24-hour window, optimizing cost and time efficiency.• Coordinated the procurement of after-sales parts from GROHE HQ while efficiently managing the GROHE inventory. Directed the customer complaints network across Pakistan, offering continuous day-to-day assistance and ensuring the upkeep of the customer database.• Oversaw an extensive network of technician/plumbers in Pakistan, orchestrating technical product training sessions. Conducted specialized GROHE technical training programs tailored for technicians and plumbers.• Handled all aspects of after-sales product costing and generated monthly reports for management review.• Accomplished the establishment of the Grohe Lab within the Hunar Foundation Plumbing department, offering complimentary training to plumbers. This training program is designed to provide an in-depth understanding of Grohe products, coupled with practical hands-on experience with each product. The primary objective is to educate and empower the plumbing industry in Pakistan, enhancing its capabilities and expertise. Show less

Karachi Pakistan

IT Responsibility• Oversee daily and weekly procedures for network/system infrastructure, while leading the network/system-infrastructure team.• Develop, deploy, configure, and execute core network solutions in alignment with business needs.• Hold responsibility for all IT-INFRASTRUCTURE services and security aspects, including core routing and switching.• Ensure minimal disruption in IT infrastructure services, actively collaborating with service providers for swift… Show more IT Responsibility• Oversee daily and weekly procedures for network/system infrastructure, while leading the network/system-infrastructure team.• Develop, deploy, configure, and execute core network solutions in alignment with business needs.• Hold responsibility for all IT-INFRASTRUCTURE services and security aspects, including core routing and switching.• Ensure minimal disruption in IT infrastructure services, actively collaborating with service providers for swift restoration.• Create technical training materials and process documentation for both IT team and users, aiding in day-to-day support challenges.• Fulfill financial obligations by compiling budget-related information and diligently tracking expenditures.• Implement and maintain CISCO/UBIQUITI switch network and UNIFI ap ac pro UBIQUITI wireless network featuring PoE support.• Deploy and manage IP cameras, including the DAHUA 5816 full Network Video Recorder NVR with PoE capability.• Administer FORTIGATE firewall, implementing policies as per company requirements, and oversee multiple ISPs to ensure complete connectivity.• Manage the expandable AVAYA IP Office 500 v2 system, encompassing Phone 1406, 1408, digital, and analog components.IT Pre-Sales & Sales Responsibility• Accountable for overseeing sales across the entire product range of WTC, offering comprehensive trunk key solutions, and promptly addressing inquiries with accurate information about WTC's products and services.• Managing the complete bidding process, which involves product demonstrations, solution design, and crafting effective quotes to successfully secure deals with customers, while also handling pricing negotiations and solution design coordination with principals.• Initiates the sales cycle by identifying potential leads, scheduling appointments, delivering initial presentations, comprehending business requirements, formulating proposals, and ultimately finalizing sales transactions. Show less

Karachi, Pakistan

Soulco IT:Managing overall IT operations, which included developing, maintaining, supporting and optimizing key functional areas, particularly Network/ Server/ Data communications. Set priorities for the design, maintenance, development and evaluation of all infrastructure systems, including LANs, WANs, Internet security, and wireless solution. Design and implement short and long term strategic plans to ensure infrastructure capacity meets existing and future… Show more Soulco IT:Managing overall IT operations, which included developing, maintaining, supporting and optimizing key functional areas, particularly Network/ Server/ Data communications. Set priorities for the design, maintenance, development and evaluation of all infrastructure systems, including LANs, WANs, Internet security, and wireless solution. Design and implement short and long term strategic plans to ensure infrastructure capacity meets existing and future requirements.Achievements:Soulco Pakistan DATA CENTER Infrastructure re-designed: Lead a team to re-design IT infrastructure with new DATA CENTER facility for the company including Extreme Network L2 & L3 implementation using POE technology for EXTREME Wireless Solution.Pre-Sales & Sales:Providing technical support (both Pre-Sale and Post-Sales). Pre-Sales support of Structured Cabling (Copper and Fiber Optic), Active equipment and Telecom.Reviewing RFPs, RFQs, BOMs, etc. to assess feasibility and identify project risks.Pre-sales support of Digital Signage – a state-of-the-art product Cloud based Digital Signage with content management, this include customer specific turnkey that include video walls, players & customer specific applications integration & outdoor notification solutions, Cloud based portal design & hosting.Analysis of data to determine solutions, such as installation of alternate methods and procedures, changed in processing methods and practices, modification, or redesign solutions.Lead Network Architect for new IT initiatives with existing infrastructure and/or new deployments Show less

Pakistan Karachi

• Established a Local Area Network (LAN) within ICIL and Wide Area Network (WAN) across 16 branches and 6 liaison offices, deploying over 400 nodes.• Implemented a domain controller, supplementary domain controller, FTP, RRAS, and IIS.• Designed, configured, and executed Microsoft ISA Server 2006 Enterprise across three major service providers (Cybernet, World Call, PTCL), achieving 99.99% service availability. Also configured CSS, storage server, load balancing, and minimized… Show more • Established a Local Area Network (LAN) within ICIL and Wide Area Network (WAN) across 16 branches and 6 liaison offices, deploying over 400 nodes.• Implemented a domain controller, supplementary domain controller, FTP, RRAS, and IIS.• Designed, configured, and executed Microsoft ISA Server 2006 Enterprise across three major service providers (Cybernet, World Call, PTCL), achieving 99.99% service availability. Also configured CSS, storage server, load balancing, and minimized system/network downtime.• Managed troubleshooting of network hosts, including domain controller director services, ADC, DNS server, DHCP server, versatile email server (mail daemon), proxy server, FTP server, and security group policies. Ensured VPN connectivity and firewall functionality for branches.• Utilized Cisco routers for reliable L3 and L2 level branch connectivity support.• Created a new data center/network using Cisco 2960 series, implementing STP and VLAN to enhance network stability and reduce network broadcast.• Deployed CCTV and IP Cameras across all branches, with recommended recording sizes and global online access.• Implemented MDaemon email server with BlackBerry Enterprise Server, supporting various protocols including POP3, SMTP, and IMAP.• Conducted software installations for users and server sites, including SQL Server, MySQL, IIS Server, MS Visual Studio 2008-2010, MS SharePoint, c-panel administration, Oracle 9i/10i/11g, customized CRM, web applications, web desktop applications, and reporting tools such as Crystal Report.• Designed controls to optimize internet traffic, ensuring compliance with company policies by blocking restricted URLs.• Utilized ISA Server 2006 Enterprise to publish multiple websites, FTP services, and versatile email servers.• Regularly monitored the system to uphold data/information security and reported non-compliance issues.• Performed analytical reviews to ensure adequate IT infrastructure is in place. Show less

Pakistan Karachi

Provided technical Support on call using remote tools to the customer Premises.Troubleshoot WAN connectivity of Major clients across City.Monitoring ISP network through Solar winds Network Management System.Monitoring of Bandwidth Traffic Grapher (MRTG) Bandwidth Gauges.Configures/administers WLAN/LAN/WAN/STP Management and maintains the organization's workstations, and network devices.Switched Infrastructure Implementation via Cisco Catalyst 3560-Series… Show more Provided technical Support on call using remote tools to the customer Premises.Troubleshoot WAN connectivity of Major clients across City.Monitoring ISP network through Solar winds Network Management System.Monitoring of Bandwidth Traffic Grapher (MRTG) Bandwidth Gauges.Configures/administers WLAN/LAN/WAN/STP Management and maintains the organization's workstations, and network devices.Switched Infrastructure Implementation via Cisco Catalyst 3560-Series 2900XL/3500XL, TP-Link Intel and Linksys Switches including Cisco Core Switches and Intel Core Builders providing access to more than 19,000 Nodes. Along with highly available backup core.Mitigating Network Attacks (Access, Reconnaissance, Worms, Virus and Trojan Horse Applying operating system updates, patches, and configuration changes)Furthermore, Switch Infrastructure Management, Network Monitoring & Management, VPN Connectivity Service Applications on Client Hands.Analyzing system logs and identifying potential issues with computer systems (Support around 50,000 users or cooperative Dealer’s)Maintains network infrastructure such as switches and routers, and diagnoses problems with these or with the behavior of network-attached computers. Show less

Pakistan

Responsible for building, maintaining and administering computer networks & troubleshoot hardware and software conflicts and problems.IT Administration policies/SOP and standards for the computer and networks according to company requirements, plan and implement required configuration changes to local area networks to define and implemented Network Security and Network Management policies and procedures.Prepare proposals for purchasing new equipment for instructional… Show more Responsible for building, maintaining and administering computer networks & troubleshoot hardware and software conflicts and problems.IT Administration policies/SOP and standards for the computer and networks according to company requirements, plan and implement required configuration changes to local area networks to define and implemented Network Security and Network Management policies and procedures.Prepare proposals for purchasing new equipment for instructional purpose.May attend workshops and seminars to maintain up-to-date knowledge of network OS.Installation, configuration, and managing of ISA Server 2004, FTP, DNS, DHCP and Web Server (IIS) and Routing and Remote Access Service.Provides technical support to the users regarding the maintenance of various hardware & resolve their software related problems.Manage and Administration of Domain Server2003, Mail Daemon (versatile Email Server), And ISA Server2004.Provide training to clients through coordination, advices, and proper guidance.Implementation of daily incremental backup and bimonthly complete data backup to provide data protection and disaster recovery.Deployment of security log system and reporting for management.Designed a well-structured server room and purchased specialized equipment’s to provide 99.9 % reliability to end-users.Design Wireless LAN with Access Points. Update & manage official web-site of Company-(http://www.creativedge.com.pk) Show less