Comprehensive training on ITSM and ServiceNowWork on a demo project that used catalogs, flow designer, taskswith SLA configurations, reporting, dashboardsWork on a demo project that created a custom applicationextending ITSM capabilities – usage of business rules, clientscripts, script includes, workflows, email inbound actions, importsets and transform maps, reporting and dashboard.Worked on data sync using e-bonding with another ServiceNowinstance.

Ensure proper maintenance of machines.Providing fair, constructive and timely feedback towards performance.Developing performance goals colabratively with their direct reports.Providing assistance,guidance and coaching support as needed.Creating case for the tickets raised from the customer who are from another location and assign them to concerned BP.Creating Reports Based on the shifts..